OPEN MINDS, The Behavioral Health & Social Service Industry Analyst Cover Story Earlier this year, I started a consulting engagement with an organization that works with consumers with development disabilities and mental retardation. As we were tackling the problem of how to control costs in a fixed-budget environment, we reviewed options for how to better manage the care planning and service delivery processes. When I mentioned the possibility of using some common tools for managing clinical resources (such as clinical pathways, "best practice" models, and service plan reviews by more experienced clinicians), a staff member asked me a question . . .