California Department of Public Health (CDPH), Office of Professional Development and Engagement seeks a contractor to provide enterprise call center services in order to provide timely and accurate information, and effective guidance to Californians, including vulnerable populations and non-English speaking populations, through front-line triage inbound and outbound enterprise call center support and services which include but are not limited to phone calls, emails, data entry, appointments, application assistance, and SMS texting. The Call Center Services will support all CDPH call center services needs including production backlogs, public health campaigns, public inquires, and emergency response efforts . . .

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RFP | July 19, 2023

California Seeks CDPH Enterprise Call Center Services

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