Executive Briefings
A series of insights from OPEN MINDS Founder and CEO, Monica E. Oss, Executive Briefings are crafted for executive leaders navigating the complexities of health and human services. Each briefing connects market intelligence with expert analysis to help guide strategy, respond to disruption, and improve organizational performance.
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Getting Beyond Bad Press
November 20, 2025Who do consumers trust with information about health and human services? They trust their friends and family—and local news—according to a recent survey, The Great Trust Reset: A New Map Of Media Trust. They don’t trust social media platforms and AI-generated news… -
The New Virtual Normal
November 19, 2025The big news on telehealth last week was that the Senate deal to reopen the government will extend Medicare telehealth coverage through January 30. The COVID-era ability of Medicare to pay for virtual care outside of rural health settings expired… -
The State I/DD Challenge
November 18, 2025States continue to be challenged with serving their citizens with I/DD. The most recent data—State Of The States In Intellectual And Developmental Disabilities—shows total public spending grew 7% from 2021 to 2023. Eighty-three percent of this spending comes from Medicaid… -
Success With AI Insights
November 17, 2025American consumers are using technology in managing their health—but they don’t trust it. Almost three-quarters (78%) of American adults have used a health care app or web site to manage their health. Most commonly, seven in ten (71%) adults say they… -
The Peer Advantage
November 15, 2025The integration of peer support into the health and human services continues. One of the most recent developments came on September 1, when Texas launched a peer support network for first responders (see New Texas Law Creates Peer Support Network… -
From Turnover To Tenure
November 13, 2025Improving the engagement and career satisfaction of your team is a constant issue for most executives, including me. But a recent report, The 2025 State of Company Culture Report, which surveyed thousands of employees, provided new insights on the challenge. When… -
The Path To Housed
November 12, 2025Homelessness in the U.S. increased 18% from 2023 to 2024. And the number of children experiencing homelessness increased 33% during the same time period—the highest increase across all age groups. These are among the key metrics in the recent report,… -
Tech Is Not Enough: Best Of The 2025 OPEN MINDS Smart Home Expo
November 11, 2025It’s the perfect storm. Almost a third (26%) of U.S. adults have some type of disability (see Disability Impacts All Of Us). Nearly half—46%—of Americans ages 75 and older report at least one disability. Among people 75+, the most common… -
Think Agility For Hybrid Success
November 10, 2025Blending virtual, in-clinic, community-based, and in-home services to create a better experience for consumers is a mandate for most health and human service executive teams. Perfecting hybrid work best practices is the challenge for most of those teams—especially at a… -
Garbage In, Garbage Out
November 8, 2025Health and human services executives universally say they want performance metrics to make data-driven decisions. But according to a new survey—Clinical Architecture 2025 Healthcare Data Quality Report—poor data quality is a problem. Across the field, 79% of executives say poor…
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