Welcome to the OPEN MINDS Circle library! For over 30 years, our team has covered the news, trends, metrics, regulatory changes, and thought leaders shaping the sectors of the health and human service field that affect consumers with chronic conditions and complex support needs. This is your gateway to this $860 billion market — all the information your team needs to stay on top of the market, make strategic decisions, and manage highly effective organizations.


Executive Briefing |

New Service Lines: What’s Hot? What’s Not?

By Monica E. Oss

Greetings from sunny Florida! I spent the day at the mhca 2021 Winter Conference & Annual Meeting and had the opportunity to lead a discussion about planning for the soon-to-be “next normal,” in my opening keynote, Planning For Success In The “Next Normal”: The Path To Sustainability In The Post-Pandemic Market.” Much of the focus was on how provider organization executive teams should interpret the changes in the market over the past 12 months—and predict which services will grow in demand and which ones will see shrinking market share. What services are likely to decline in the year ahead? Office-based services, general hospital acute care services, residential treatment programs, and skilled nursing home services top the list. First, we will see less office-based services as consumers lean more toward virtual care. In one survey of 5,000 employees across the United States, 78% said...


Social services are governmental services that are provided to impoverished and underserved adults and children to receive public health services such as education, housing, and medical care. Since 2009, the total spending on social services had increased by 16.5%; however, after adjusting for inflation the total spending on social services had actually decreased. In fact, social service spending in...
On February 18, 2021, investment firm Battery Ventures launched a new cloud-based platform called Behavioral Holdings intended to help behavioral health and human services organizations operate more effectively. The platform is based on technology solutions developed by Welligent and DATIS HR Cloud. Welligent provides cloud-based electronic health records for behavioral health and other industry-specific workflow software. DATIS HR Cloud...

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