Crisis Management & Technology
Technology can play a key role in crisis management for behavioral health by improving communication, coordination, and access to care
Executive Briefing | Dec 15, 2025
Technology and analytics are an important ingredient in almost every domain of health and human services—including crisis services. That was the focus of my remarks in the recent podcast episode—Being There For Youth—of the 988 Crisis Jam Podcast. For organizations participating in a crisis continuum of care in their community, some of the keys to…
Executive Briefing | Feb 6, 2026
Executive Briefing | Nov 18, 2024
Executive Briefing | Sep 30, 2024
Executive Briefing | Sep 7, 2024
Executive Education On-Demand | Oct 15, 2025
This presentation took place at The 2025 OPEN MINDS Technology & Analytics Institute. Debbie Atkins, MAC, LPC, Vice President, Growth, and Neeraj Joshi, Senior Director Of Product Management of Carelon Behavioral Health, discussed their Crisis Administrative Service Organization (crisis ASO) model. This model serves as an “air traffic control” center and provides oversight of the crisis system.…
Carelon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. We offer access to a broad network of behavioral health providers and facilities, encompassing all levels of specialty mental health and addiction services so members can receive the right care at the right intensity and at the right time.