Changing The Culture Of Access & Performance: The Diversus Health Case Study

September 11, 2025

1:00 – 2:00 pm ET

Performance transparency should be a strategic pillar, yet many provider organizations struggle with the culture shift necessary to make performance-based initiatives work. As a result, efforts to align and track staff performance with the organization’s strategic goals can fall behind what they need to achieve to be successful.

During this one-hour live presentation, Kevin Light, Chief Operations Officer, and Katie Blickenderfer, Chief Clinical Officer, will walk through Diversus Health’s shift toward a performance-based culture that reframed how clinical value is measured, delivered, and rewarded.

They will discuss how Diversus Health implemented a performance-based incentive model for outpatient clinical providers, redefining expectations around caseload management, scheduling, and individual accountability. The speakers will also discuss their crucial insight: for performance-based models to succeed, alignment is essential. Clinical, operational, and financial leaders must speak the same language, focused on access, retention, and sustainability.

Executive attendees of this session will:

Gain a high-level understanding of the key components of a performance-based incentive payment model for outpatient clinical providers.
Learn how to analyze the impact of incentive models on clinical provider behavior, including changes in caseload management, scheduling practices, and performance goal setting.
Evaluate the alignment of an executive team (clinical, operational, and financial) and drive outcomes such as increased access to care, improved staff retention, and long-term business sustainability.

Featured Speakers

Kevin Light, MBA, Chief Operations Officer, Diversus Health

Kevin Light oversees the Financial Operations at Diversus Health and in his leadership capacity, provides timely and accurate financial information to guide the company’s financial strategy and positioning. Additionally, Mr. Light’s responsibilities include the protection of Diversus Health assets and allocating appropriate resources to meet the Diversus Health Mission, Vision, and Strategic Initiatives. Mr. Light has been with the company for over 14 years and was drawn to not-for-profit work that supports a strong mission. Being presented with an opportunity to help people positively change their lives was a motivating factor when he joined the organization, and this passion still drives his work today. Mr. Light completed his graduate coursework in Database Designs in 2003 and a Bachelor of Science in Accounting and Finance in 1991 from the University of Colorado - Colorado Springs.
Katie Blickenderfer, Chief Clinical Officer, Diversus Health

Katie Blickenderfer, LCSW, serves as the Chief Clinical Officer at Diversus Health, bringing over 15 years of experience in the behavioral health field as both a provider and a leader. In her role, she oversees outpatient counseling, addiction services, and the crisis continuum, with a strong focus on developing programs and initiatives that expand and enhance access to care for individuals in the community.

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