Illinois Children and Family Services seeks a contractor to provide telephone answering services for 3 downstate regions outside of Cook County. Upon receipt of the call, the answering service will determine the nature of the call and the field office serving the caller. If the call is of a non-emergency nature, the answering service will inform the caller of the business hours and to call back during those hours. They should also offer to take a message, which will then be faxed to a designated fax machine. If the call is emergency in nature, the on call person for . . .

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Illinois Seeks CFS Telephone Answering Services

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