Tennessee's Erlanger Health System seeks a contractor to provide an external IT Service Desk, located in the U.S., to handle all inbound communications as well as day-to-day operations of the IT Service Desk (including but not limited to, hiring, training and managing IT Service Desk staff). Communication from end-users may consist of inbound telephone calls, email, online chat, or web forms and IT Service Desk staff shall be able to assist them via remote login . . .

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RFP | December 10, 2021

Tennessee Seeks Health System IT Service Desk

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