RFP | October 5, 2012
U.S. Department of the Army, Army Contracting Command announces the availability of funding for a contractor to provide call center services for the U.S. Army Wounded Soldier and Family Hotline (WSFH) in Fort Sam Houston, Texas. The purpose of the WSFH is to offer wounded, injured, and ill soldiers and family members a way to share concerns on the quality of patient care; to provide senior Army leaders with visibility on medically-related issues so they can properly allocate resources to better serve soldiers and families; to assist in the resolution of soldier and family member problems/issues . . .