A Blueprint For Cross-System Homelessness Response & Behavioral Health Innovation: The Safe Options Support Program & CBC Hub Case Study

Name: A Blueprint For Cross-System Homelessness Response & Behavioral Health Innovation: The Safe Options Support Program & CBC Hub Case Study
Start: 2026-01-08T13:00:00-05:00
End: 2026-01-08T14:00:00-05:00

January 08, 2026

1:00 – 2:00 pm ET

The prevalence of homelessness is the highest it has ever been, and health and human service approaches to addressing housing insecurity are not clear. Across major cities, many homelessness response systems remain fragmented—marked by siloed data, disconnected workflows, and limited accountability across behavioral health, housing, emergency services, and community partners.

During this one-hour live presentation, Pamela Mattel, Chief Executive Officer of Coordinated Behavioral Care (CBC), will present how CBC designed and launched the Safe Options Support (SOS) Program, supported by a real-time, centralized, and cross-agency coordination platform known as the CBC Hub. The SOS Program seeks to connect individuals to housing while providing person-centered care and connection to support systems. This technology-enabled model is delivering measurable improvements for chronically unsheltered individuals in New York City—reducing care fragmentation, accelerating housing placements, strengthening hospital and shelter transitions, and improving access to behavioral health and social services.

Ms. Mattel will show how CBC partnered with the NYS Office of Mental Health, seven provider organizations, hospitals, the Department of Homeless Services, the Transit Authority, and other systems to build the CBC Hub—that connects real-time alerts, outreach activity, referrals, housing tracking, appointments, and cross-system workflows into actionable dashboards. This will also include how CBC built the training, governance, and data integrity infrastructure necessary to deploy and sustain such a complex system, as well as lessons learned, challenges encountered, and the blueprint CBC is now using to inform this model statewide and adapt it for other care transitions, Health Home care management, and broader network-level analytics.

Ms. Mattel will also point out the clear benefits of this approach, such as getting people into housing 44% faster than the city’s usual time, better access to health insurance and mental health care, smoother moves between shelters and hospitals, and better teamwork that cut down on unnecessary emergency trips.

Executive attendees of this session will:

Understand how a centralized data and coordination platform can overcome deeply entrenched system fragmentation and improve outcomes for people experiencing chronic homelessness.
Identify the core components required to design, launch, and sustain a cross-system, technology-enabled care model, including governance, data infrastructure, workflows, training, and stakeholder engagement.
Apply lessons from the SOS model to their own communities or organizations—including how to leverage real-time data, collaborate across agencies, and measure impact to drive policy, operational, and funding improvements.

Featured Speakers

Pamela Mattel, Chief Executive Officer, Coordinated Behavioral Care (CBC)

As the Chief Executive Officer of Coordinated Behavioral Care (CBC), a clinically integrated behavioral health network comprising 78 non-profit organizations, Pamela Mattel’s mission is to inspire change and drive the transformation of community care to ensure equitable, whole-person care. With 38 years of experience in the non-profit sector, including 15 years in executive leadership, she has focused on advancing integration and innovation across behavioral health care, primary health care, and housing. Before joining CBC, Ms. Mattel served as the Chief Operating Officer for three highly complex service delivery systems, each focused on quality care, integration, and financial sustainability. In 2023, she was honored to be recognized by City & State as one of the “50 Over 50” prominent leaders in the non-profit sector. She holds a master’s degree in social work from Columbia University and has completed several post-graduate certificates.

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