A Blueprint For Sustained Trauma-Informed Care: The Hillsides & Klingberg Family Centers Case Study

May 18, 2026

1:00 – 2:00 pm ET

Trauma-informed care (TIC) is difficult to implement—and even more difficult to sustain. Workforce shortages, competing priorities, and system pressures often pull organizations back toward reactive, punitive approaches that undermine progress.

Leaders who can cultivate a permanent culture of compassion that supports the intersection of trauma and equity can improve treatment for consumers and protect the health of staff, contributing to financial stability through reduced staff turnover and better outcomes.

In this one-hour live presentation, Samira Vishria, LCSW, Senior Director of Professional Development at Hillsides, and Patricia Wilcox, LCSW, Vice President of Strategic Development at Klingberg Family Centers, will present specific actionable steps for leaders to sustain a deeply embedded trauma-informed approach.

What This Case Study Explores

This session examines how organizations can sustain TIC by aligning three critical elements:

  • Ongoing organizational commitment, including the integration of social justice and equity principles into leadership and operations
  • Practical strategies to move beyond initial implementation, address staff burnout and turnover, and reduce reliance on punitive practices
  • A culture that recognizes individual experiences of trauma while actively addressing bias, promotes equitable practices, and fosters healing within a framework of social justice

What Executive Attendees Will Learn

Executive attendees will gain practical insights on:

  • The intersection of trauma, social injustice, and systemic inequities—and how these factors impact both consumers and staff
  • The key organizational drivers of sustainability, including leadership alignment, training, policy design, and performance evaluation
  • Strategies for ongoing staff support and development that reinforce trauma-informed and equity-focused practices
  • Methods for embedding trauma-informed care into policies, procedures, daily operations, and continuous quality improvement efforts

Featured Speakers

  • Samira Vishria, LCSW, Senior Director of Professional Development, Hillsides
    Samira is driven by a lifelong desire to make a meaningful impact that empowers confidence and activates potential in others. As Hillsides’ Senior Director of Professional Development, she leads a team responsible for managing compliance training, agency initiatives, and enhancement training, ensuring that Hillsides staff remain connected to the mission and in-tune with leading industry practices. Samira holds a master’s in social work from the University of Southern California.
  • Patricia Wilcox, LCSW, Vice President of Strategic Development, Klingberg Family Centers
    Ms. Wilcox’s career in child and family treatment has included the state child welfare system, the Superior Court, private practice and Newington Children’s Hospital Day Treatment. At Klingberg she has been a clinician and the Clinical Director before obtaining her current position in 2005. She specializes in treatment of traumatized children and their families and has presented extensively on this topic.

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A Blueprint For Sustained Trauma-Informed Care: The Klingberg Family Centers Case Study

5/18/20261:00pm EDT1 hour