Bringing Care To Consumers Through Street Outreach — The Access Services Case Study
September 15, 2022
In the current health care market, consumers suffering from homelessness represent the costliest treatment population. Furthermore, this population is also the least likely to follow through with treatment plans and health care program initiatives. The question then becomes how to reach this disadvantaged population, how to pay for their care, and how to overcome the systemic issues driving them from treatment initially. Access Service’s Mark Boorse and Debra Curtin will discuss how they had success in delivering care by going out into the areas where this population already lived. Case Fenoglio, of Pottstown Hospital, Tower Health, will speak about the means by which health care provider organizations deliver care and how to deliver this care in a way that eases consumers lives rather than complicating them. Dr. Van Vliet, of Tower Health, discusses the success they have had collaborating with Access Services, and how the program has led to improved compliance, more appropriate care venue usage, and health care savings across the board.
Executive attendees of this session will learn how to:
- Establish partnerships with external organizations to serve as stakeholders and ensure program fidelity
- Identify and address any barriers to receiving care, maintaining financial independence, and/or holding stable housing
- Ascertain sustainable funding for investment in the community
- Innovate to ensure operations are up to date as you move towards this new cultural goal and health care system.
Debra Curtin, MS
Debra is the Senior Director for Behavioral Health at Access Services. In this role she has been significant in fundraising and advocacy to support new housing and homeless programs. Prior to this role, she was the Director of the Homeless Street Outreach Program and was involved in the program’s initial startup and implementation. She was also connected to the design and startup of the Street Medicine Program in Pottstown, Montgomery County, PA. Debra’s experience in Human Services includes work in the Mental Health, Housing and Homelessness, and Children and Families service systems. Debra is passionate about integrated health, community service and collaboration across service systems.
Mark Boorse, MHS, Access Services
Mark is the Director of Program Development at Access Services. In this role, he has been instrumental in the design and startup of the Homeless Outreach Program through Access, which provides health care to individuals experiencing homelessness in Montgomery County, PA. He was also integral to the design and startup of the pilot Street Medicine Program in Pottstown, Montgomery County, PA, which is about 18 months old. As part of the Street Medicine team, he fills the role of Street Outreach Guide, bridging the gap between the homeless community and the medical providers on the team. He is passionate about helping marginalized community members gain access to care that promotes whole-person health.
Casey Fenoglio, MPH, CHES, Pottstown Hospital — Tower Health
Casey Fenoglio, MPH, CHES, is the Community Wellness Program Manager at Pottstown Hospital – Tower Health and also serves as the Vice President of the Board of Directors for TriCounty CommunityNetwork. Prior to joining Pottstown Hospital in 2019, Casey’s public health experience ranged from university research to school wellness to health education and prevention for a national non-profit organization. In her current role, Casey works to identifyand address the community health needs in Pottstown Hospital’s service area.
Haleh Van Vliet, M.D., Emergency Medicine Physician, Tower Health
Haleh Van Vliet is a board-certified emergency medicine physician practicing in Pennsylvania with Tower Health Medical Group.She completed her undergraduate studies in Neuroscience at Vanderbilt University before obtaining her medical degree from the University of Rochester School of Medicine. Her training in emergency medicine took place at the University of Wisconsin Hospitaland Clinics. Her interests include ethics, palliative medicine, writing, and spending time with her family. Dr. Van Vliet’s practice philosophy and commitment to emergency medicine is driven by a deep-seated belief in human rights, which was nurtured duringher time as a FASPE fellow in medical school. She hopes to help cultivate a culture of empathy in medicine through exploration of the critical interactions between individual, population, and environment.
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