Building A Crisis Response Ecosystem: The Connections Health Solutions Case Study
1:00 – 2:00 pm ET
As health and human service executives look for opportunities to diversify services while addressing urgent community needs, many are evaluating crisis response programs as both a clinical and strategic investment. Crisis stabilization centers are emerging as an effective way to improve consumer outcomes while strengthening the broader behavioral health system.
But crisis stabilization services cannot succeed in isolation. Effective crisis response depends on intentional partnerships across health care, public safety, emergency response, and community systems.
In this one-hour live presentation, Tom Fuller, Chief of Staff and Director of Corporate Development at Connections Health Solutions, will share how crisis stabilization centers operate most effectively when designed as part of a coordinated community crisis ecosystem rather than as standalone programs.
Drawing from Connections Health Solutions’ expansion into new markets, the session will examine how early and sustained collaboration with community partners establishes the operational infrastructure, referral pathways, and trust necessary for successful crisis diversion.
The presentation will explore partnerships with:
- Emergency departments and health systems
- Emergency medical services (EMS) and mobile crisis teams
- Law enforcement and first responders
- Receiving facilities for higher levels of care
- Legal and social service organizations
What This Case Study Explores
- How cross‑sector partnerships directly shape day‑to‑day operations and system-wide outcomes
- How aligned referral pathways reduce emergency department overcrowding, shorten first responder handoff times, and support appropriate utilization of crisis stabilization services
- How coordination improves across the system and individuals in crisis get faster access to the right level of care outside of emergency rooms and jails when partners share accountability and confidence in crisis destinations
What Executive Attendees Will Learn
- How key cross‑sector partners are required to successfully design and operate a crisis stabilization center within a community crisis system
- How intentional partnerships improve operational outcomes such as emergency department diversion, first responder turnaround time, and referral reliability
- How sustained collaboration and financial sustainability support long‑term trust, system integration, and ethical crisis care delivery
Featured Speakers
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Tom Fuller, Director of Corporate Development & Chief of Staff, Connections Health SolutionsTom Fuller leads enterprise-wide strategic initiatives focused on scaling access to high-acuity behavioral health care. Over his 4.5 years at Connections, he has played a central role in advancing the company’s national growth strategy, driving data-informed decision-making to improve outcomes and expand access to crisis stabilization services in communities across the country. Tom’s leadership spans cross-functional strategy, investment and partnership development, and the integration of advanced analytics and AI to enhance care delivery and risk identification. He brings a background in federal health consulting with a focus on health equity and innovative care models, and is focused on aligning payors, providers, and public sector stakeholders around scalable, value-driven behavioral health solutions.
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