Cautionary Virtual Tales: Transformation Lessons Learned For Call Center Operations In A Pandemic
April 08, 2021
Consumers expect provider organizations to provide not only good services, but convenience and accessibility as part of their standard operating procedures. Whether it is a technology, staffing, or process improvement strategy, the desire is to provide a “one stop” resolution. So, to accomplish this, what does a successful strategy look like?
In this session, Centerstone Chief Marketing Officer, Debbie Cagle, will discuss the Centerstone experience:
- Transforming call center functionality to meet exploding demand
- Rechanneling walk-in access
- Facilitating tele-video delivery
- Harnessing data for change
Featured Speakers
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Debbie Cagle, Chief Marketing Officer, CenterstoneCagle has more than 35 years’ experience in health care marketing, behavioral health and managed care industries and has held multiple executive leadership roles within Centerstone. Currently, she leads marketing and business development by creating and driving business strategy for revenue growth and market share.
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