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Going Hybrid—Powering Your Future Service Model With The Right Technology

January 6, 2022

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Delivering hybrid services sound simple. But, creating an organizational structure that supports in-clinic, in-home, and virtual service delivery requires changes across the organization. Provider organization executive teams need to plan for the hybrid future—what service lines offered in what modes; changing relationship to health plans and consumers; and new integrated technology infrastructure. Learn how one organization, Alexander Youth Network, is approaching this challenge. Carolyn Spence, chief information officers of Alexander Youth Network, will discuss the status of their current hybrid service delivery, the major challenges they faced in bringing up hybrid service delivery, and how their technology will change to support a new service delivery model.

This session provides our Circle elite members with the opportunity to have a one-on-one discussion with Carolyn Spence and OPEN MINDS Senior Associate Carol Clayton, Ph.D. on planning hybrid services. Executives attending will learn:

  • The key issues faced by executives in moving to a hybrid service delivery model with in-clinic, in-home, and telehealth
  • How executives should approach the transition from current delivery systems to a hybrid model
  • The technology implications of hybrid service delivery for provider organizations


January 6
1:00 pm - 2:00 pm
Event Category:

Featured Speakers

Carolyn Spence, Chief Information Officer, Alexander Youth Network

Carolyn Spence joined the Alexander Youth Network (AYN) in 1997 as a case manager, before moving to Chief Information Officer. During her time with AYN, Spence worked on clinical case management, administration, billing, utilization management, EHR development and implementation, and data analysis. Her experience has focused on partnerships with the clinical and IT staff, interdisciplinary teamwork, and technology vendor relationships. These partnerships combined her dedication to innovation have lead to improved efficiency and effectiveness of systems and processes throughout the organization. Carolyn studied Social Work at Lakehead University in Thunderbay, Ontario, Canada.

Carol Clayton, Ph.D., Senior Associate, OPEN MINDS

Dr. Carol Clayton is a licensed, practicing psychologist with 30 years of health care experience in the public and private sector, including non-profit and private practice work. She currently works as the Translational Neuroscientist for Relias, specializing in health care solutions targeting workforce development and population health outcome improvement. Before joining Relias, Dr. Clayton was the CEO of Care Management Technologies, a health IT data analytics company. She also served as the Executive Director of the NC Council of Community Programs from 2000- 2006. The NC Council is the predecessor organization to i2i.

Registration is free and limited to Elite Members of the OPEN MINDS Circle. Contact us at 855-559-6827 or info@openminds.com if you are not currently an elite member and want to join, for access to the webinars, blueprint, and more market intelligence on the specialty health and human services market.

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