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How To Build A Crisis Response Plan: The Hill Country Case Study

July 1, 2021

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How do you maintain organizational resilience and remain sustainable during and after a crisis like COVID-19? One approach is to understand and implement a plan like FEMA’s Incident Command System (ICS). In this executive web forum, we will present the case study of Hill Country Mental Health and Developmental Disability Centers’ use of ICS in response to the COVID-19 pandemic.

In this executive web forum (taking place on July 1 at 1pm ET) executive attendees will:

  • Be introduced to Hill Country MHDD Centers and its scope of operations.
  • Gain a basic understanding FEMAs Incident Command System (ICS).
  • Learn how the ICS may be utilized and implemented by an organization on a local/regional level in response to a short or long-term crisis.
  • Understand the steps to take when initiating an ICS, appreciate the need for flexibility throughout the duration of the ICS response, and know how to respond to changes in circumstance to meet the needs of the organization and its stakeholders.


July 1
8:00 am - 5:00 pm
Event Categories:

Featured Speakers

Ross Robinson, Executive Director, Hill Country Mental Health and Developmental Disability Centers

Ross Robinson brings over 40 years of experience in the behavioral health industry to the OPEN MINDS team, with expertise in strategic planning and organizational development. Mr. Robinson has served in the health and human services fields of adult and child mental health, intellectual and developmental disabilities, substance use disorders and juvenile corrections. He currently serves as the Executive Director for Hill Country Mental Health and Developmental Disability Centers in Kerrville, Texas.

Registration is free and limited to Elite Members of the OPEN MINDS Circle. Contact us at 855-559-6827 or info@openminds.com if you are not currently an elite member and want to join, for access to the webinars, blueprint, and more market intelligence on the specialty health and human services market.

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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit https://openminds.com/live-mbpi/ for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at events@openminds.com or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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