How To Radically Re-Engineer Your Service Portfolio—Creating Innovative New Options
April 20, 2023
The health and human services market is rapidly changing, and the speed of this change is increasing as a result of new technology, competitors, and service delivery models. Building a service portfolio that addresses consumer needs and payer pain points in an increasingly competitive market requires systematic, and sometimes radical, changes to your portfolio of services. But how do you perform an actionable service portfolio analysis that positions your organization for growth of services and financial sustainability?
Thomas Grant, executive vice president and chief financial officer for Woods Services will build on “The Hedgehog Principle,” described by Jim Collins in Good to Great, to discuss how Woods addressed internal and external challenges to create a growing portfolio of services.
Attendees in this session will learn practical insights for:
- Performing a service line analysis
- Aligning internal services with changing market needs and opportunities
- Communicating the rationale for change to internal and external stakeholders
This roundtable is part of The OPEN MINDS CFO Consortium developed to provide executives with the tools and abilities to strategically assess and position their organizations for long-term sustainability and growth. The consortium is open to all Elite members, to learn more and sign up, visit https://openminds.com/store/cfo-consortium/.
Thomas Grant, Executive Vice President/Chief Financial Officer, Woods Services
Tom Grant was appointed Executive Vice President/Chief Financial Officer for Woods Services in March, 2016. Mr. Grant engages in short and long-range strategic and operational growth planning for the organization. He brings more than 20 years of finance and strategy consulting experience to the organization. Prior to coming to Woods, he ran his own management consulting firm specializing in efficiency initiatives, leadership, strategic planning, turn-arounds, and business development needs of both non-profit organizations and for-profit businesses. In this role, he served as the Chief Financial Officer for Archway Programs in New Jersey.
Before launching his own company, he held similar management consulting positions with a number of business development companies. Mr. Grant has counseled clients on a wide range of topics including process optimization, cash flow management, fund raising, structure, best practices, profitability and pricing arrangements. He also has worked as an emerging markets analyst in Thailand, Hong Kong, and a number of South American countries. Mr. Grant holds an MBA from the Darden School of Business of the University of Virginia and a bachelor’s degree from Davidson College.
Ken Carr, Senior Associate, OPEN MINDS
Ken Carr brings more than 20 years of finance, technology, data analysis, and reporting experience in the health and human services field to OPEN MINDS. In his role of Senior Associate with the OPEN MINDS consulting practice, he has served as a subject matter expert leading numerous engagements in strategic planning, merger and acquisition prospecting, business process improvement, financial analysis of services lines, and technology selection. Prior to joining OPEN MINDS, Carr was chief financial officer of The Centers, a community mental health center in Ocala, Florida, and led a realignment of the organization’s financial management function.
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