Capturing & Managing The Increasing Volume & Acuity Of Mental Health Referrals
December 09, 2021
The COVID-19 epidemic has impacted society in ways we couldn’t imagine. Increased physical, mental, and financial struggles have caused many individuals and families to reach out to behavioral health providers for assistance. How is your organization capturing the influx of mental health referrals? Are your processes and staff equipped to handle the increased volume? This Circle Elite Executive Roundtable, featuring Michael Stevens, Director of Business Development at Lancaster Behavioral Health Hospital, and OPEN MINDS Senior Associate, Erin Pressel, will detail how to capture and manage the increased volume of referrals.
Executive attendees will learn:
- How to maximize and develop referrals
- How to educate and prepare staff
- How to modify intake and admission procedures
- Characteristics of mental health referrals during COVID
- Data related to acuity and volume of mental health referrals
Featured Speakers
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Michael Stevens, Director of Business Development, Lancaster Behavioral Health HospitalMichael Stevens has more than 15 years of business development experience in the healthcare industry. Mr. Stevens was part of the initial opening of the hospital in 2018 and is grateful to be part of the continuing growth of behavioral healthcare capabilities within the community. He oversees community relations, marketing and public relations to ensure Lancaster Behavioral Health Hospital is a valuable part of south central Pennsylvania. In addition, he has volunteered for several community initiatives and has served on a variety of leadership boards over the years, his work has helped to positively influence behavioral healthcare throughout the region. -
Erin Pressel, Senior Associate, OPEN MINDSErin Pressel brings over 15 years of experience in the health and human services field to the OPEN MINDS team, with expertise in marketing and communications, referral development and management, business development and implementation of growth strategies, and strategic planning. Prior to joining OPEN MINDS, Ms. Pressel served as the Chief Strategy & Business Development Officer for Gaudenzia, an addiction treatment organization. In this role, Ms. Pressel was responsible for all aspects of strategy and business development for nearly 100 programs across four states. Ms. Pressel also developed and negotiated state, county, and managed care contracts resulting in increased revenue and earnings.
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