No Perfect Platform: How Scalable Automation Is Optimizing Performance Across Suboptimal Systems and Workflows

May 19, 2026
1:00 PM ET

No Perfect Platform: How Scalable Automation Is Optimizing Performance Across Suboptimal Systems and Workflows

Behavioral health organizations are operating in an increasingly demanding environment—denial rates are rising, reimbursement pressure is intensifying, and administrative workloads continue to expand.

Many providers attempt to address these pressures by adding staff or adding systems, but the underlying operating model often remains unchanged.

This presentation explores how leading organizations are shifting from scaling through headcount to scaling through operational infrastructure, embedding automation across systems to create more resilient, efficient operations.

Examples from real implementations show measurable improvements, including:

  • Revenue infrastructure redesign delivering 13Ă— ROI.
  • Scheduling optimization reducing no-fill rates by over 50%
  • Multi-state growth achieved without proportional administrative headcount growth.

 Attendees of this webinar will learn:

  • Real use-cases that make sense for automation – Client intake, staff onboarding, compliance monitoring, claim generation, payment posting, and much more.  Hear from a provider on what they decided to automate and why.
  • Understand why administrative work keeps growing despite system modernization. Even with EHRs, billing platforms, and payer portals, workflows remain largely human-driven.
  • Redesign operating models for automated, scalable execution. Leading providers embed structured workflows into infrastructure, reducing reliance on manual coordination.
  • Achieve measurable operational gains. Learn how organizations improve efficiency, optimize scheduling, and scale across states without proportionally increasing administrative staff.

Featured Speakers

  • Rose Mueller-Hanson, PhD

    Associate Director/CFO | Community Interface Services

    For over 20 years, Rose has dedicated her career to helping others accelerate their performance. A strong advocate for creating more effective and engaging approaches to performance management, she is the co-author of several recent articles on the topic, including Performance Management that Makes a Difference: An Evidence-Based Approach, published by the Society for Human Resources Management and the book Transforming Performance Management to Drive Performance.
  • Dan Heimerle

    Automation Lead | Simple Fractal

    With decades of experience in the EHR market, I know that there is no perfect software platform. Most organizations are trying to leverage an ever-increasing number of platforms, including CRMs, EHRs, scheduling applications, compliance tools, billing platforms, and the list goes on.  The workflow, however, is still largely human-driven.  Automation and AI tools can now become the operators of these platforms, fundamentally changing the way practices operate.  I can help you identify the workflows that make sense to automate (and those that don’t) to improve revenue, reduce costs, and devote the highest percentage of revenue towards services rather than administration.
Event Sponsored By:
About Simple Fractal Simple Fractal helps healthcare providers streamline operations through custom automation solutions that reduce administrative burden, improve efficiency, and support growth across ABA, disability services, and home health. By automating repetitive workflows and back-office processes, Simple Fractal enables organizations to scale services while allowing staff to focus more on delivering quality care. For more information, visit www.simplefractal.com.

Registration for this executive web briefing has been provided at no charge courtesy of Simple Fractal.

An OPEN MINDS Circle account is required, which you consent to OPEN MINDS creating on your behalf if one does not exist.

Unable to attend? Still register! At the conclusion of the event, all registrants will receive a recorded copy of the executive web briefing and presentation slides.

No Perfect Platform: How Scalable Automation Is Optimizing Performance Across Suboptimal Systems and Workflows

5/19/20261:00pm EDT1 hour
Behavioral health organizations are operating in an increasingly demanding environment—denial rates are rising, reimbursement pressure is intensifying, and administrative workloads continue to expand.
Many providers attempt to address these pressures by adding staff or adding systems, but the underlying operating model often remains unchanged.
This presentation explores how leading organizations are shifting from scaling through headcount to scaling through operational infrastructure, embedding automation across systems to create more resilient, efficient operations.
Examples from real implementations show measurable improvements, including:
Revenue infrastructure redesign delivering 13Ă— ROI.
Scheduling optimization reducing no-fill rates by over 50%
Multi-state growth achieved without proportional administrative headcount growth.
Attendees of this webinar will learn:
Real use-cases that make sense for automation - Client intake, staff onboarding, compliance monitoring, claim generation, payment posting and much more. Hear from a provider on what they decided to automate and why.
Understand why administrative work keeps growing despite system modernization. Even with EHRs, billing platforms, and payer portals, workflows remain largely human-driven.
Redesign operating models for automated, scalable execution. Leading providers embed structured workflows into infrastructure, reducing reliance on manual coordination.
Achieve measurable operational gains. Learn how organizations improve efficiency, optimize scheduling, and scale across states without proportionally increasing administrative staff.