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The Future Of Person-Centered Care In California – The Pacific Clinics Case Study

May 26, 2022

OPEN MINDS is presenting this webinar as part of our special California Quarterly Series—with additional sessions scheduled for August 18 and December 1—featuring California Case Studies focused on innovative treatment, population health, and reimbursement strategies, that providers and payers have undertaken, in this changing performance and valued-based market.

In this session we will hear from the team at Pacific Clinics—a leading statewide non-profit behavioral health organization—on their population health management and clinical services approach to providing person centered care for adults and youth in the Los Angeles County health and human services market.

As organizations build data dashboards, developing a culture of utilization is key to implementing data-driven decision making. Pacific Clinics engages in data-driven conversations—with clients and the treatment team—around client progress to improve consumer outcomes, incorporating social determinants of health (SDOH) into data and decisions. The Pacific Clinics’ dashboard also provides direction for funding and patient allocation.

Lessons learned by Pacific Clinics in identifying data, building the dashboard, and developing a data-driven culture provide a roadmap for organizational strategy implementing a person-centered approach to care.

Executive attendees of this session will learn:

  • How dashboards are used for tracking client progress: treatment and overall coordination of client care
  • Data to include in dashboards within a model of Collaborative Plan Development and clinical supervision
  • Clinical analytics that drive patient centered care
  • Increase knowledge of evidence-based Health Navigation to improve access and coordination of person-centered care and community supports
  • How incorporating SDOH services improves outcomes and reduces the need and cost of intensive services


May 26
1:00 pm - 2:00 pm
Event Categories:

Featured Speakers

Scott Fairhurst, Vice President, Outcomes & Evaluation, Analytics & Training

Scott Fairhurst, Ph.D., is vice president of outcomes and evaluation, analytics and training for Pacific Clinics. In this capacity, he facilitates improving clinical outcomes by focusing on training in evidence-based practice, measuring clinical progress and promoting a mission-driven culture of improvement. Having joined Pacific Clinics in 1998, Fairhurst has held various roles with progressive levels of responsibility working with children and adolescents whose behavior was considered intensive. He co-authored scholarly articles and presented research at conferences across the country. Fairhurst earned a doctorate in clinical psychology from the University of Houston.

Laura Pancake, Senior Vice President, Clinical Operations – Los Angeles / South Coast Regions

Laura Pancake is senior vice president of clinical operations for the Los Angeles / South Coast Regions, responsible for the oversight of all programs, including health navigation, employment training and placement, substance use treatment and housing. With over 30 years of experience, Pancake has co-authored research reports, including a study to reduce the early mortality of individuals with serious mental illnesses published in the journal Psychiatric Services. She also was a co-co-principal investigator in partnership with the University of Southern California to identify factors to rehabilitate individuals with schizophrenia. In 2019, Pancake was named one of Los Angeles Business Journal‘s Top Women Leaders in Healthcare. She is a Licensed Clinical Social Worker (LCSW) and earned a bachelor’s degree in psychology from West Virginia University and a master’s degree in Social Work from California State University, Long Beach.

Richard Louis, III, Vice President, OPEN MINDS

As OPEN MINDS Vice President – Western Region, Richard Louis, III has extensive experience as a behavioral healthcare administrator, business development specialist and innovator of new service lines.  Mr. Louis has served as a Psychiatric Hospital Administrator, Charter Medical Corporation & Assistant Director of Behavioral Health at San Bernardino County Department of Behavioral Health in California.

Before joining OPEN MINDS, Mr. Louis was the Director of Strategic Development – Behavior & Addiction Medicine at Southern California Hospital Systems Inc. – Prospect Medical Group. He was involved with projects focused on health service delivery care integration, new service line and health plan managed care contract development. Previous to that Mr. Louis was Executive Director of Strategic Development and Planning at Pathways – Molina Healthcare and Vice President of Government Operations at College Hospital System (College Health Enterprises) in Los Angeles County.  In these roles he pioneered the development of a series of innovative and profitable behavioral health treatment and population health management solutions that target high cost and complex behavioral health populations for a variety of payers: health plans, managed care organizations, state agencies, county behavioral health systems and the federal government. Mr. Louis graduated with a Bachelor of Arts in psychology from Whittier College.

Registration is free and open to all OPEN MINDS Circle subscribers. For access to the full line of market intelligence, including executive briefings, industry news, state and organizational profiles, RFPs, and datasets from the specialty health and human services market contact us at 855-559-6827 or info@openminds.com to become an OPEN MINDS elite member.


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