Breaking Down Silos: How One State Achieved 98% Faster Referral Response With Integrated Data & Coordination Tools
2:00 PM ET
Breaking Down Silos: How One State Achieved 98% Faster Referral Response With Integrated Data & Coordination Tools
When referrals rely on phone calls, faxes and disconnected systems, individuals seeking behavioral health treatment can fall through the cracks. Delaware’s Division of Substance Abuse and Mental Health (DSAMH) faced this challenge head-on—transforming their fragmented systems use into a more connected, coordinated approach with interoperable data and real-time visibility.
Hear DSAMH’s success story on Tuesday, May 12 at 2:00 pm ET — during an executive-level webinar discussion on how cross-agency data sharing and innovative technology implementations can reduce duplication, close service gaps, and improve outcomes for high-need, high-cost populations.
Key Learning Objectives:
- Discover tangible, best practice approaches to governance decision-making
- Understand whole-person care privacy considerations
- Learn the implementation steps for care coordination efforts
- Gain clarity on how to build an executive roadmap for interoperable systems
Featured Speakers
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Michelle Singletary-TwymanDirector of Operations | Delaware Division of Substance Abuse and Mental Health
Michelle Singletary-Twyman, is the Director of Operations at Delaware Division of Substance Abuse and Mental Health (DSAMH) and executive sponsor for DTRN360/Bamboo Intelligence Hub™, a care coordination platform for behavioral health. She joined DSAMH in 2020 as the Chief of Community Mental Health, and in 2021, she was subsequently promoted to Deputy Director. Most recently she moved into the role as Director of Operations May 2023 managing multiple IT projects. She also has a long, rich and successful history as a registered nurse in the behavioral health field too. Michelle has spent 20+ years in the private sector as the Director of Medical Services for residential programs in Delaware (DE) and New Jersey. She also worked in private psychiatric hospitals in Pennsylvania and in DE as the Chief Nursing Officer and as the Director of Performance Improvement and Risk Management. Prior to becoming a State of Delaware employee, she ran a crisis response center in West Philadelphia.
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Registration for this executive web briefing has been provided at no charge courtesy of Bamboo Health.
An OPEN MINDS Circle account is required, which you consent to OPEN MINDS creating on your behalf if one does not exist.
Can’t watch the webinar live? Register anyway to receive a recording of the webinar following the program.
Breaking Down Silos: How One State Achieved 98% Faster Referral Response With Integrated Data and Coordination Tools
Hear DSAMH’s success story on Tuesday, May 12 at 2:00 pm ET — during an executive-level webinar discussion on how cross-agency data sharing and innovative technology implementations can reduce duplication, close service gaps, and improve outcomes for high-need, high-cost populations.
Key Learning Objectives:
1. Discover tangible, best practice approaches to governance decision-making
2. Understand whole-person care privacy considerations
3. Learn the implementation steps for care coordination efforts
4. Gain clarity on how to build an executive roadmap for interoperable systems