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10:00am - 1:00pm ET

How To Develop A Strategic Plan: An OPEN MINDS Executive Seminar On Best Practices In Strategy, Portfolio Management & Scenario-Based Planning

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Executive Seminar
Executives face many uncertainties in the current health and human service market. This leads many executive teams to either avoid or reluctantly initiate any major strategic initiatives that require long-term commitments. Unfortunately, “waiting for the dust to settle,” isn’t a wise management choice. Regardless of what lies ahead in the market, strategic planning is essential to ensure continued success. A successful strategic planning process will provide your organization with a roadmap – not only for developing plans in uncertain times, but also for putting those plans into action and evaluating their success.
In this crucial seminar, we will discuss OPEN MINDS three-phase approach to strategy development:
  • The OPEN MINDS best practice approach to building a strategic plan.
  • A guide to strategy implementation planning.
  • An in-depth review of how to manage strategy implementation for success.
  • Joseph P. Naughton-Travers, EdM
    Joseph P. Naughton-Travers, EdM Senior Associate, OPEN MINDS
11:00am - 12:00pm ET

The Need For Speed: Rapidly Delivering Quality & Effective In-House Training Courses

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Technology Demonstration - Sponsored By Relias
Creating in-house training courses and content for staff proves to be challenging, especially now due to conflicting priorities placed on organizations due to the pandemic and workforce shortages. That’s why Relias is excited to introduce Course Creator, an easy-to-use course authoring tool within the Relias Platform.
Using this tool, you can rapidly design training content, update existing content with a single click, and seamlessly collaborate with SMEs throughout your organization. Want to see how it works?
Join us to hear experts John Jay and Rebecca McDougall share how you can leverage Course Creator to easily develop your own training modules within the Relias Platform.Objectives:
  • Get a live look at the Course Creator tool within the Relias Platform.
  • See first-hand how easy it is to create training modules.
  • Hear how Relias client, ShadowFax, leveraged Course Creator to train staff on their internal policies and procedures.
  • John Jay
    John Jay Director Of Customer Marketing, Relias
  • Rebecca McDougall
    Rebecca McDougall Vice President Of Customer Success, Synapse
  • Tanner Melton
    Tanner Melton Enterprise Client Executive, Relias
11:00am - 5:30pm ET

The OPEN MINDS Integration Summit: A Tale Of Two Years: New Models For Integrated Care In Today's Post-Pandemic World

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Executive Summit
The OPEN MINDS Integration Summit: A Tale of Two Years: New Models for Integrated Care in Today’s Post-Pandemic World is designed to help organizations across the country identify the new drivers to deliver integration resulting from COVID-19, and ensure their teams are prepared for successful implementation in the new normal.
Throughout the day, we will hear case study presentations led by executives who will discuss their integration efforts; review the key competencies organizations will need for integration models coming out of the pandemic; and discuss how to assess whether developing integrated programming should be part of an organization’s strategy.
At the end of the day, we will wrap up with a town hall discussion, where attendees can dialogue with presenters, ask questions about models-challenges & opportunities, and discuss perspectives on the future of integrated care.
 

Agenda:

11:00am - 11:15am: Welcoming & Introduction
  • John F. Talbot, Ph.D., Senior Associate, OPEN MINDS
  • Meena Dayak, Vice President, OPEN MINDS
 
11:15am - 12:15pm: Keynote Session: Drivers Of Integration Today & Post Pandemic: Care Pathways & Reimbursement Models Consumer-centric, whole-person health emphasizes individual goals to achieve wellness. In this keynote, Lisa Kay, Clinical Innovation Lead at Cigna Medical Group, will kick off the Summit with an introduction to Cigna Medical Group’s successful care pathways to promote whole person health including the referral process and care coordination complexities. She will share the lessons learned during the pandemic and actions taken to address disruptions. Ms. Kay will address drivers of integration from both the generalist and specialist perspectives, the reimbursement models that work for integrated care, and the performance measures to demonstrate successful outcomes. Ms. Kay will also take part in the end-of-day Executive Roundtable to continue the Integration discussion and answer questions from attendees.
  • Lisa Kay, Clinical Innovation Lead, Cigna Medical Group
 
12:15pm - 12:30pm: Break
 
12:30pm - 1:15pm: What Integration Will Look Like Going Forward?
A valuable look at one provider organization’s integration model, and the competencies needed before COVID-19 and new integration competencies needed in the "next normal." Allen Brown and Dan Arens with Adult & Child Health will share their extensive integration programming, including four family medicine clinics and initiatives to address the social determinants of health, such as housing assistance and job training. They will describe how integration provided better services to persons, especially highest risk populations such as homeless persons, addictions populations, and persons involved with the criminal justice system. Attendees will hear recommended steps and actions an organization can take to assess whether integrated programming should be a part of their business strategy.
  • Allen Brown, CEO, Adult & Child Health
  • Dan Arens, COO, Adult & Child Health
 
1:15pm - 1:30pm: Break
 
1:30pm - 2:15pm: Integrated Care In Indiana: One Specialty Provider Organization’s Journey To Address Premature Death Through Whole-Person Care
In the U.S., a death certificate for a person should not read “died of natural causes” when he or she is 60 years old. Yet this scenario exists in communities across Indiana, and Bowen Center could see the clear connection in how lack of coordination between physical and mental health providers is contributing to early death. They set out on an integrated care journey that intersected with the COVID-19 pandemic presenting new challenges and opportunities in the market. Hear their story on how they successfully launched an integrated care model, adapted to the challenges of the pandemic and the lessons learned along the way.
  • Rob Ryan, Ph.D., Ed.S., Senior Vice President of Operations, Otis R Bowen Center for Human Services, Inc.
  • Shannon Hannon, MBA, CMPE, Vice President of Healthcare Integration, Otis R Bowen Center for Human Services, Inc.
 
2:15pm - 2:30pm: Break
 
2:30pm - 3:15pm: Innovation In The Time Of COVID: A Catalyst For Integrated I/DD Care
They say that necessity is the mother of all invention, and that certainly proved the case at provider organizations during the COVID-19 pandemic. In this session, Boundless President and CEO Patrick Maynard, PhD, will share how the Boundless leadership team successfully used the pandemic as a catalyst for innovation. You’ll learn how, over 12-months, Boundless refocused its priorities, reimagined its operations, and in doing so, built a solid foundation for integrated I/DD care.
  • Patrick Maynard, PhD, President & CEO, I Am Boundless, Inc.
3:15pm - 3:30pm: Break
 
3:30pm - 4:15pm: Jefferson Center Integration Case Study: Accessible Paths to Total Wellness
“Integration” is defined in many ways and exists across a continuum and across many sectors. Over the past 15 years, Jefferson Center has taken a community-focused approach to the integration of physical and behavioral health care. From the establishment of integrated health homes to co-locating behavioral health providers in medical practices, offering the services that are accessible to individuals, acceptable within a primary care practice model, and sustainable based on changing funding streams, has been a challenge. There are many lessons learned and more to come as we seek to evolve the way we co-create total wellness for those we serve.
  • Kiara Kuenzler, CEO & President, Jefferson Center
 
4:15pm - 4:30pm: Break
 
4:30pm - 5:30pm: The Challenges & Opportunities In the Next Normal
Executive Roundtable featuring all presenters from the day.
  • Allen Brown
    Allen Brown Chief Executive Officer, Adult & Child Health
  • Dan Arens
    Dan Arens Chief Operating Officer, Adult & Child Health
  • Kiara Kuenzler
    Kiara Kuenzler President & Chief Executive Officer
  • Lisa Kay
    Lisa Kay Clinical Innovation Lead, Cigna Medical Group
  • Patrick Maynard, PhD
    Patrick Maynard, PhD President & Chief Executive Officer, I Am Boundless, Inc.
  • Rob Ryan, Ph.D., Ed.S.
    Rob Ryan, Ph.D., Ed.S. Senior Vice President Of Operations, Otis R Bowen Center For Human Services, Inc.
  • Shannon Hannon, MBA, CMPE
    Shannon Hannon, MBA, CMPE Vice President Of Healthcare Integration, Otis R Bowen Center For Human Services, Inc.
  • John F. Talbot, Ph.D.
    John F. Talbot, Ph.D. Senior Associate, OPEN MINDS
  • Meena Dayak
    Meena Dayak Executive Vice President, Market Intelligence, OPEN MINDS
1:30pm - 5:00pm ET

How To Build Value-Based Payer Partnerships: An OPEN MINDS Executive Seminar On Best Practices In Marketing, Negotiating & Contracting With Health Plans

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Executive Seminar - Sponsored By Netsmart
Across the country, managed care organizations are successfully delivering treatment services to large populations and doing it in a way that saves states significant sums of money. These demonstrated savings show that value-based reimbursement and managed care arrangements aren’t going anywhere. For executives, this means they must find a way to position themselves to work closely with managed care companies. How? By developing relationships with the payers in your market, considering what metrics they are tied to and how you can help them to meet their performance requirements, discussing how you can align programs and services with the goals of the payers and health plans in your market, and providing data that proves your service lines can achieve both high quality outcomes and lower costs. In this crucial seminar, we will discuss:
  • How to start strategic conversations with health plans.
  • How to demonstrate your organization’s value in way that will capture health plan’s interest.
  • How to secure and optimize service agreements with health plans.
AGENDA:
  • 1:30pm - 2:45pm: Part 1
    • Outreach & Engagement
      • How To Start Strategic Discussions With Payers
    • Payer Partnership Concept Statement
      • Pitch Deck Development
  • 2:45pm - 3:30pm: It Takes Tech To Make A Thing Go Right: How Data Helps Partnership - Presented by Netsmart
  • 3:30pm - 3:45pm: Break
  • 3:45pm - 5:00pm: Part 2
    • How To Negotiate An Agreement
      • Contract Optimization For Value-Based Reimbursement Agreements
    • Maintaining The Partnership
      • Contract Implementation
It Takes Tech to Make a Thing Go Right: How Data Helps Partnership You kicked off this session with tips to successfully develop relationships with payers and managed care companies. Now, it’s time to discover the tools and tech that will make that journey even easier. Join Netsmart’s David Strocchia and Denny Morrison as they walk through metrics that matter to these groups, including what they are, how to measure and communicate them. Then, learn how the right technology platform can transform this data into information that can help providers deliver quality care, and your organization stay nimble in decision-making and managing costs. See how having the right solutions and services – ones that are interoperable, include social determinants of health and offer more than an EHR – helps build partnership even further with health plans.
  • David Strocchia
    David Strocchia Senior Vice President & Managing Director Of Human Services, Netsmart
  • Denny Morrison, Ph.D.
    Denny Morrison, Ph.D. Chief Clinical Advisor, Netsmart
  • Cathy Gilbert
    Cathy Gilbert Senior Associate, OPEN MINDS
  • Richard Louis III
    Richard Louis III Vice President, OPEN MINDS
11:30am - 12:00pm ET

Welcome & Announcements Of The 2021 OPEN MINDS National Innovation Survey: Innovation Adoption Among Specialty Provider Organizations

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Introduction & Survey Results
During this opening session, OPEN MINDS Chief Executive Officer, Monica E. Oss will kick-off the institute by sharing the results of this year's survey, The 2021 OPEN MINDS National Innovation Survey.
 
An innovation is defined as a new idea that can be translated into service that creates value (either by improving consumer outcomes or lowering costs). For executives of provider organizations, choosing from the long list of innovations available can be daunting. As a result, OPEN MINDS surveyed executives to understand what program and treatment innovations are gaining the most traction in the field and what innovations can help organizations gain competitive advantage.
 
The survey looks at program innovations (such as telehealth, colocation, hospital, or ER diversion programs) and treatment innovations (such as medication assisted treatment for addiction, peer support specialists, and eCBT) It explores trends in adoption compared to 2020, by market.
 
  • Monica E. Oss
    Monica E. Oss Chief Executive Officer, OPEN MINDS
12:00pm - 1:00pm ET

Making Social Service Supports More Than A Referral

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Keynote Address
RWJBarnabas Health RWJBH, New Jersey’s most comprehensive academic health care system, cares for five million of the state’s nine million residents across nine counties. They have made the commitment to care management that embraces consumer needs for social supports. In October 2020, Ms. Minus-Vincent led RWJBH’s launch of Health Beyond the Hospital (HBH), a comprehensive program to address social determinants in the care coordination process. The program, which has launched as a pilot with 100,000 consumers served at multiple locations, is expected to be deployed across their entire system in 2022. In her keynote address, Ms. Minus will share details of the program, the barriers HBH is seeking to breakdown and how they plan to scale up the program.
  • DeAnna Minus-Vincent
    DeAnna Minus-Vincent Senior Vice President, Chief Social Integration & Health Equity Strategist, RWJBarnabas Health
1:00pm - 1:30pm ET

Thought Leader Discussion Session With DeAnna Minus-Vincent, Senior Vice President, Chief Social Integration & Health Equity Strategist, RWJBarnabas Health

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Thought Leader Forum
Join us for a follow-up session with our keynote speaker, DeAnna Minus-Vincent, senior vice president, chief social integration & health equity strategist, RWJBarnabas Health. This is a great time to ask questions and continue the conversation.
  • DeAnna Minus-Vincent
    DeAnna Minus-Vincent Senior Vice President, Chief Social Integration & Health Equity Strategist, RWJBarnabas Health
  • Monica E. Oss
    Monica E. Oss Chief Executive Officer, OPEN MINDS
1:30pm - 2:30pm ET

Taking On New Competitors & Managing Consumer Preferences In The Next Normal

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Topical Case Study
Innovation Track
    • Engagement is key! Organization with consumers are engaged in their own health care have an edge over their competitors. That's because those consumers are better informed, more proactive in their health care and insurance coverage, have better outcomes, and fewer costs.
In this session we'll discuss consumer engagement strategies in the “next normal,” including:
    • Why consumer engagement is essential.
    • How to take your competitors head on.
    • How to develop a consumer engagement strategy to improve performance and increase consumer satisfaction.
  • Caroline Fenkel, LCSW
    Caroline Fenkel, LCSW Chief Clinical Officer, Charlie Health
  • Kimberly Bond, LMFT
    Kimberly Bond, LMFT Executive Vice President, OPEN MINDS
1:30pm - 2:30pm ET

Making The Tough Decisions: Knowing When & How To Close A Service Line

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Topical Case Study
Strategy Track
    • Our entire lives are structured around making decisions, some of them extremely difficult. Every day we make simple choices, yet the bigger decisions—ones that could have greater impact—can be and most often are, a significant challenge to make and implement. The discontinuation of a provider organization’s service line is a challenging decision that presents its own complexities and implications.
    In this session, hear from executives with first-hand experience of dissolving underperforming service lines, and learn the tell-tale signs, strategies in mapping out the cessation plan, and the financial fallout from the decision.
  • Howard Snyder
    Howard Snyder Director Of Business Development, Active Day
  • Peggy Terhune, PhD
    Peggy Terhune, PhD President & Chief Executive Officer, Monarch HealthCare
  • Paul Duck
    Paul Duck Senior Associate, OPEN MINDS
1:30pm - 2:30pm ET

Managing The Board's Role In Strategic Planning & Oversight: Best Practices For Executives

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Best Practice "How-To"
Strategy Track
    • Organizations thrive with strategic board members that are strategic and business savvy, but who also are familiar with the major economic and regulatory forces affecting the market. These leaders also must be aware of the resources and risks needed to meet the organization's mission while remaining competitive. In this informative discussion, learn from from industry leaders who will provide insight on effective board management for creating a competitive advantage and long-term sustainability.
This session will focus on:
    • How to manage the board’s strategic role.
    • Effective board management for creating a competitive advantage.
    • How to manage the board so it will be stable long-term.
  • Ray Wolfe, JD
    Ray Wolfe, JD Senior Associate, OPEN MINDS
1:30pm - 2:30pm ET

Is Your Strategy 'Mission Impossible?' Moving From Strategic Plan To Strategic Implementation

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Best Practice "How-To"
Implementation Track
    • Developing a strategic plan is only one side of the strategy triangle. Peter Drucker said that “plans are only good intentions unless they immediately degenerate into hard work.” Likewise, strategy is meaningless without implementation and execution. Successful strategy implementation and execution requires a detailed plan, the right managers at the helm on implementation, and robust performance metrics to keep the organization “on course” toward its strategic objectives.
In this session, we will review:
    • The OPEN MINDS best practice approach to strategic planning execution.
    • How to overcome the common challenges to strategy implementation.
  • Joseph P. Naughton-Travers, Ed.M.
    Joseph P. Naughton-Travers, Ed.M. Senior Associate, OPEN MINDS
3:00pm - 4:00pm ET

Achieving Size & Scale For Sustainability: When M&A Is The Right Strategy

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Topical Case Study
Strategy Track
      • In recent years, studies have shown mergers to have a high failure rate with some failing as often as
    50% to 90% of the time. However, economies of scale and organizational size can be an integral part of strategy for health and human service organizations. The question is, how do you develop a merger and acquisition plan that makes your organizational strategy successful?
In this session, we will discuss how to overcome the challenges of making mergers and acquisitions work, including:
    • Best practices through the merger and acquisition process.
    • The challenges of managing a bigger and more diverse organization after the merger.
    • Presentations from executives of private equity firms that will share their experiences making mergers and acquisitions work.
  • Jonathan G. Morphett
    Jonathan G. Morphett Managing Partner, Avondale Partners, LLC
  • Todd Rudsenske
    Todd Rudsenske Partner, Webster Equity Partners
  • Joseph P. Naughton-Travers, EdM
    Joseph P. Naughton-Travers, EdM Senior Associate, OPEN MINDS
3:00pm - 4:00pm ET

Gaining The Competitive Edge: New Marketing & Web Strategies For The Digital First Era Of Health Care

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Best Practice "How-To"
Implementation Track
    • Having a contract with a managed care company is no longer enough. With health care reform creating more choices for consumers, the effectiveness of a provider organization’s website and “online presence” (social media buzz, search rankings, online reviews etc.) is more important than ever. Regardless of whether you are trying to reach new consumers or build better relationships with your existing consumers, your online brand presence and reputation matters. It’s also a determining factor in organizational success with engaging payers, partners, funders, and staff recruits.
Join us for this interactive session where we explore best practices in evaluating and improving your organization’s online presence.
  • Laird Sapir
    Laird Sapir Vice President, Web Services, OPEN MINDS
  • Stacy Bowles
    Stacy Bowles Consultant, OPEN MINDS
3:00pm - 4:00pm ET

Ready For Value-Based Reimbursement? Best Practices For Pitching Health Plans

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Best Practice "How-To"
Strategy Track
    • The health and human service market is facing many new challenges, such as increased competition for care coordination contracts, evolution toward value-based reimbursement, and the changing role of technology. For provider organization executives, this market shift requires the development of new partnerships with health plans and new business models for sustainability, both of which may require pitching to health plans. But the question many executives are asking themselves is ‘How do we make this pitch?’
In this session, you will learn how to:
    • Understand the needs of health plans.
    • Build mutually beneficial partnerships with health plans.
    • Make a convincing pitch to a health plan.
  • Ken Carr
    Ken Carr Senior Associate, OPEN MINDS
3:00pm - 4:00pm ET

What's New In Behavioral Health Treatment Technologies: The Shape Of Things To Come

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Topical Case Study
Innovation Track
    • As consumers’ adoption of digital technology in their health service continuum increases, the demand for and sustainability of traditional models of service delivery will decrease. Executives need a proactive plan to integrate these new digital technologies into their service system—to both increase consumer preference for their services and decrease service cost. But implementing a new technology can have far-reaching implications for an organization’s clinical operations, financial sustainability, and consumer relationships.
During this session, we will review the emerging trends in consumer treatment technologies, explore the new digital treatment options, and discuss how executives of provider organizations can incorporate new technologies into their strategy. The session will include:
    • An overview of the market trends driving the increased use of treatment technologies.
    • Best practices in implementing new digital treatment tools.
    • Case study presentations from organizations that have successfully incorporated consumer technologies into their programing.
  • Jesse Gould
    Jesse Gould Founder & President, Heroic Hearts Project
  • Matt Morgan
    Matt Morgan Chief Executive Officer, Vertava Health
  • Michele Novella, PMHNP-BC, PMHCNS-BC
    Michele Novella, PMHNP-BC, PMHCNS-BC Medical Director & Owner, Star Psychiatric Healthcare
  • Meena Dayak
    Meena Dayak Executive Vice President, Market Intelligence, OPEN MINDS
3:00pm - 4:00pm ET

Driving Staff Performance: Developing Balanced Performance Scorecards For Improved Outcomes

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Knowledge Partner - Sponsored By Streamline Healthcare Solutions
Agency funding is increasingly dependent on demonstrated quality and a clear return on investment. Payers are demanding outcomes, but they are not always prepared to clearly define what those measures will be and/or implement new metrics with limited lead time for implementation. Staff are struggling to understand why they are being asked to do more. The lack of understanding and seeing the connection to the larger scope is leaving them feeling disheartened and frustrated. Client care may be impacted as a result.
 
Learning Objectives:
  • Identify agency objectives that link to the four perspectives—financial, customer, internal process, and organizational capacity.
  • Define clear measurements for key performance indicators and accountability.
  • Develop a balanced scorecard to motivate staff and improve client outcomes.
  • Katie Morrow
    Katie Morrow Vice President Of Compliance, Streamline Healthcare Solutions
  • Tim Pratt
    Tim Pratt Senior Product Manager, Streamline Healthcare Solutions
4:30pm - 5:30pm ET

VBR: Where's The Beef? Managing Payer Expectations For Value Over Volume

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Executive Roundtable
The business model for health and human service organizations has changed and continues to change. Today’s models are linking health plan and provider organization reimbursement to value, incorporating cost, consumer health outcomes, and consumer experience into the payment equation. This shift poses many challenges. In this session, we will hear from health plans and providers on balancing the needs of their consumers with the needs of health plans and organization’s financing arrangements.    
  • Cindy Ehlers, MS, LPC
    Cindy Ehlers, MS, LPC Executive Vice President, Clinical Operations, Trillium Health Resources
  • Corbin Petro
    Corbin Petro Chief Executive Officer, Eleanor Health
  • Rhett Melton
    Rhett Melton Chief Executive Officer, Partners Behavioral Health Management
  • Teri Herrmann, MA
    Teri Herrmann, MA Chief Executive Officer, SPARC Services & Programs
  • Joseph P. Naughton-Travers, EdM
    Joseph P. Naughton-Travers, EdM Senior Associate, OPEN MINDS
10:30am - 11:30am ET

The Top Ten Innovative Technologies Coming To Behavioral Health In 2025

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Knowledge Partner - Sponsored by Qualifacts + Credible
Whether it’s TMS therapy for depression, virtual wellbeing platforms to reduce burnout and prevent turnover, artificial intelligence and machine learning for diagnostics, or even mood tracking to assist with depression and bipolar disorder treatment, technology is changing and innovating at a rapid pace. To keep up with the fast-paced developments, behavioral health provider organizations need to be open to such technology innovation. Adopting innovative technologies provides behavioral health provider organizations with a cutting-edge differentiator for competitive advantage. Join Paul Duck, Senior Associate at OPEN MINDS to find out which innovative technologies to keep an eye out for over the next few years — and hear case studies of provider organizations already utilizing these technologies. During this session, attendees will learn:
  • Ten innovative technologies coming to behavioral health over the next few years
  • What each of these innovative technologies are and their uses
  • How other behavioral health provider organizations are utilizing these technologies within their current services
  • Paul Duck
    Paul Duck Senior Associate, OPEN MINDS
12:00pm - 1:00pm ET

The Future Of Mental Health Service Delivery: Up Close & Personal With Ginger, Lyra, & Talkspace

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Keynote Address
In this cutting-edge keynote panel, Karan Singh, co-founder and chief operating officer, Ginger; Rachel O'Neill, clinical director, Talkspace; and Sean McBride, vice president of partnerships, Lyra Health will provide collective insight into the ever-evolving digital service delivery of behavioral health. No aspect of health care during the pandemic has seen more of a seismic shift than virtual mental health access, which is expected to continue into the next normal. Each will discuss their respective company’s path to market, innovative product mix, and expectations for the state of virtual care in the future.
  • Karan Singh
    Karan Singh Co-founder/Chief Operating Officer, Ginger
  • Rachel O'Neill
    Rachel O'Neill Clinical Director, Talkspace
  • Sean McBride
    Sean McBride Vice President Of Partnerships, Lyra Health
  • Meena Dayak
    Meena Dayak Executive Vice President, OPEN MINDS
1:00pm - 1:30pm ET

Thought Leader Discussion Session With Karan Singh, Co-founder/COO, Ginger, Rachel O'Neill, Clinical Director, Talkspace, & Sean McBride, Vice President Of Partnerships, Lyra Health

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Thought Leader Forum
Join us for a follow-up session with our keynote speakers, Karan Singh, co-founder/chief operating officer, Ginger, Rachel O'Neill, clinical director, Talkspace, and Sean McBride, vice president of partnerships, Lyra Health. This is a great time to ask questions and continue the conversation with our keynote presenters.
  • Karan Singh
    Karan Singh Co-founder/Chief Operating Officer, Ginger
  • Rachel O'Neill
    Rachel O'Neill Clinical Director, Talkspace
  • Sean McBride
    Sean McBride Vice President Of Partnerships, Lyra Health
  • Meena Dayak
    Meena Dayak Executive Vice President, Market Intelligence, OPEN MINDS
1:30pm - 2:30pm ET

Raising The Stakes In The Consumer Experience: Lessons From Netflix & Amazon

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Best Practice "How-To"
Strategy Track
More than ever before, a focus on the consumer is essential for success in population health management. Why? Great customer service is essential to retain clients. And consumer engagement is essential to improving health and reducing overall health care spending. What competencies are essential for financial management success? Tech-enabled consumer self-service, consumer portals, clear appeals and grievances policies, and monitoring of the consumer experience, to name a few.
 
In this session, we will discuss:
  • Why the consumer experience matters in population health management.
  • The competencies organizations need to provide excellent customer service and a superior consumer experience.
  • Lessons we can learn and incorporate from Netflix and Amazon.
  • Paul Duck
    Paul Duck Senior Associate, OPEN MINDS
1:30pm - 2:30pm ET

New Technologies Creating New Opportunities For Consumers With Intellectual & Developmental Disabilities

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Topical Case Study
Innovation Track
    • More and more states are looking to serve the intellectual and/or developmental (IDD) population. Medically and behaviorally, this population can be challenging to support especially when the community resources and provider infrastructures are not fully prepared. Developing these resources and infrastructure is imperative to success. As this market transition expands, the key question is how provider organization executives can help their organizations manage this disruption and position their organizations to be sustainable in a changing environment.
In this session, we will review the new systems and models and discuss how the changing market is affecting service delivery. This discussion session will include:
    • An overview of the changing managed care landscape for the intellectual/developmental disabilities population.
    • New key technology being used to serve this complex population.
    • A review of the key infrastructure needs, organizational processes, and skill sets executive team need to thrive in the changing market.
  • Jason Ray
    Jason Ray President, SimplyHome
  • Jerry Bernard
    Jerry Bernard Chief Executive Officer, Charles Lea Center
  • Peggy Terhune, PhD
    Peggy Terhune, PhD President & Chief Executive Officer, Monarch
1:30pm - 2:30pm ET

Market Positioning For Specialized Niche Services: A Primer On Building A Behavioral Health Center Of Excellence

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Topical Case Study
Innovation Track
    • Size is relative. Not every organization has to be an international behemoth. In some markets and in some industries, fitting neatly into a niche with natural limitations on growth is the right decision. For others in different market sectors, growth is essential to sustainability. How do executives make that determination? And once the determination to grow is made, how do you know whether to grow organically, merge, acquire, or partner?
In this session, we will discuss strategies for scale including:
    • What data is needed to determine appropriate and sustainable growth.
    • Keys to identifying the right growth opportunity for your organization.
    • Case study presentations from organizations on their growth strategies.
  • Joseph Garbely, DO, DFASAM, FAPA
    Joseph Garbely, DO, DFASAM, FAPA Chief Medical Officer and Executive Vice President of Medical Services Caron Treatment Centers
  • Brooke Sguardo
    Brooke Sguardo Senior Associate, OPEN MINDS
  • John F. Talbot, PhD
    John F. Talbot, PhD Senior Associate, OPEN MINDS
1:30pm - 2:30pm ET

Innovation Doesn't Just Happen: A Structured, Staffed & Budgeted Approach To Take Ideas To Scale

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Best Practice "How To"
Implementation Track
    • The health and human service field is in the middle of a digital transformation with technology innovations changing how provider organizations manage and deliver care. In this market, there is a competitive advantage in bringing next generation services, programs, and technologies to market without undue delay. Organizations need a structured and prompt process for evaluating innovations, testing new technologies using structured proof of concept, and moving from pilot to scale. This requires an infrastructure capable of handling change, new approaches to service line evolution, and an executive team capable of managing complexity.
In this session, we will discuss how the rapid pace of change in the market has ramped up the process for technology implementation, requiring executive teams to operate with both speed and efficacy.
  • Joseph P. Naughton-Travers, EdM
    Joseph P. Naughton-Travers, EdM Senior Associate, OPEN MINDS
1:30pm - 2:30pm ET

Level-Up: Stories & Strategies To Improve Care Delivery With Automated & Data-Driven Tech

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Knowledge Partner - Sponsored By Netsmart
Providing exceptional care and a quality experience for consumers is essential, which can be challenging as agencies are being asked to do more with less. The key to creating and maintaining success? Implementing automated, integrated technology and leveraging data to inform decisions at the point of care. In this session, Jewish Board CIO, Uday Madasu and Netsmart SVP & Managing Director of Human Services, David Strocchia, will discuss how provider organizations can use technology and data analytics to take care delivery and health outcomes to the next level. Uday Madasu will share insight on the Jewish Board’s latest Brooklyn Certified Community Behavioral Health Clinic (CCBHC) and how tech automation and data-driven care provide immense value to the agency’s success as a CCBHC.
  • David Strocchia
    David Strocchia Senior Vice President & Managing Director Of Human Services, Netsmart
  • Uday Madasu
    Uday Madasu Chief Information Officer, Jewish Board
3:00pm - 4:00pm ET

Who Will Foot The Bill For Innovation? Finding & Pitching Funders For Pilots & New Programs

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Topical Case Study
Strategy Track
    • It’s been an unprecedented time for health care innovation and technology launches, but those breakthroughs come with a price tag. Large and small companies alike are looking for funding sources to help develop, test, and launch these innovations.
One of the biggest opportunities for provider organizations is negotiation of better rates with payers. Learn from case study examples of the opportunity to fund innovation through better contracts. In this session, you will receive practical “how-to” impactfully negotiate contracts to gain additional revenue to fund important and fast moving innovation.
  • Beth Klawitter
    Beth Klawitter Vice President Of Payer Relations, Strategic Behavioral Health
  • Paul Duck
    Paul Duck Senior Associate, OPEN MINDS
3:00pm - 4:00pm ET

New Treatments & Technologies To Manage The Rising Tsunami In Children's Mental Health

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Best Practice "How-To"
Innovation Track
      • The market landscape for organizations serving children is changing. The prevalence of autism and mental health problems are on the rise. In this session, we will review new treatments and technologies industry leading organizations are using to stop the increasing number of children who are not receiving help.
This session will cover:
    • Market trends for services and financing.
    • Innovative coordinated care programs.
    • New models, program outcomes, and plans.
  • Sharon Hicks
    Sharon Hicks Senior Associate, OPEN MINDS
3:00pm - 4:00pm ET

How To Develop Your Next Big Thing: A Framework For New Service Line Design & Development

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Best Practice "How To"
Implementation Track
    • The health and human service sector is in flux as we move to the next normal. As a result, specialty provider organizations are navigating new service lines for sustainability. Implementing a new service rapidly requires an infrastructure capable of handling change, new approaches to service line evolution, and an executive team capable of managing complexity. In this session, we will discuss how the rapid pace of change in the market has ramped up the process for new service implementation, requiring executive teams to operate with both speed and efficacy.
The session will include:
    • A structured best practice process for expanding and implementing new service lines.
    • How to assess your organization’s infrastructure for supporting new service lines.
    • Steps to creating a “go-to-market” strategy.
  • Joseph P. Naughton-Travers, EdM
    Joseph P. Naughton-Travers, EdM Senior Associate, OPEN MINDS
3:00pm - 4:00pm ET

Experience Alone Is Not Enough For Decision-making: Using Metrics To Develop & Evaluate Your Strategic Plan

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Best Practice "How-To"
Implementation Track
To make changes and improve decision-making, executive teams need to be using metrics-based management. One method of metrics-based management is the development of a key performance indicator (KPI) system. An effective KPI system captures financial and non-financial measures and is driven by structured data based upon an organization’s strategic objectives.
 
This session will discuss the steps to develop applicable measures and the uses of these measures for strategy and process management—including:
  • The strategic importance of real-time performance management in a value-based market.
  • Best practices in building an effective KPI system.
  • Case study presentations from organizations that have developed their own performance management system.
  • Ken Carr
    Ken Carr Senior Associate, OPEN MINDS
3:00pm - 4:00pm ET

Productivity Showcase: Using AI To Speed Clinical Documentation - A Demonstration Of Bells

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Productivity Showcase - Sponsored By Remarkable Health
Electronic record keeping has done a lot of good, but the acronym 'EHR' is synonymous with two decades of staff frustration. It's time to turn that negative into a positive. Built to assist the clinician in data capture and preparing of a quality note, learn how Bells is changing the playing field of clinical documentation. Join CEO, Peter Flick, along with V.P. of Customer Experience, Jon Schafer, as they demonstrate features that improve clinical productivity and efficiency while solving the documentation issues that drain time, money and staff morale.
  • Peter Flick
    Peter Flick Chief Executive Officer, Remarkable Health
  • Jon Schafer
    Jon Schafer Vice President Of Customer Experience, Remarkable Health
3:00pm - 4:00pm ET

Top Emerging Trends in Mental Health Care: 2021 Market Access Trends Guide Thought-Leader Session

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Thought Leader Forum - Sponsored by Otsuka Market Access
The market is being reshaped. Your strategy and approaches also need reshaping. In this session, you are invited to join a lively discussion on the soon to be released 2021 Market Access Trends In Behavioral Health Guidebook (The Guide). The Guide provides a comprehensive overview of four major areas in the behavioral health landscape including national policy, state policy and coverage, health plan innovations, and access to care. What sets this apart from the average white paper is that The Guide is informed by a survey of 1,132 health plans all over the U.S. The Guide features responses on the strategic plans for the future and what payers are doing now considering the current state of behavioral health in the U.S. In this session, we will be discussing the relevant discoveries that were learned during the survey, research, and writing of this year’s trend guide – highlighting the major strategic shifts in the national behavioral health landscape. We will be discussing a wide range of topics including:
  • Health Plan, population health and insurance coverage
  • Federal policy initiatives impacting behavioral health
  • The impacts of COVID-19
  • Impacts of alternative payment models
  • Telepsychiatry and telehealth impacts
  • State specific initiatives
  • Consumer access and care delivery shifts
  • The future of the market
Join us for what will assuredly be a thought-provoking and energetic exchange!  
  • Paul Duck
    Paul Duck Senior Associate, OPEN MINDS
  • Katherine Egan Bennett
    Katherine Egan Bennett Senior Associate, OPEN MINDS
4:30pm - 5:30pm ET

What We've Done In The Past Won't Get Us To Where We Need To Be: Transformational Strategy For The Next Normal

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Keynote Address
The big question for most executive teams planning for sustainability in the next few years is whether they can continue to do what they’re doing—and how they’re doing it—and be financially viable. It is true that the prevalence of behavioral health disorders is on the rise and the proportion of the population that is disabled is growing. However, the preferred means of meeting the needs of these consumers continues to change. Similarly, what consumers want and what payers and health plans want to pay for are also changing. To keep serving these customers, specialty provider organizations need a transformational strategy and rapid innovation and scaling of ideas to keep up with the growing group of new competitors in the market that are laser-focused on meeting consumer and payer “wants.” Join us as Monica E. Oss presents a roadmap to strategic planning for sustainability.
  • Monica E. Oss
    Monica E. Oss Chief Executive Officer, OPEN MINDS

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