Executive Briefings
A series of insights from OPEN MINDS Founder and CEO, Monica E. Oss, Executive Briefings are crafted for executive leaders navigating the complexities of health and human services. Each briefing connects market intelligence with expert analysis to help guide strategy, respond to disruption, and improve organizational performance.
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Caring More
November 25, 2025The cost of Medicaid services has the attention of state legislatures. Colorado is assessing their options (see Colorado Budget Panel Weighs Competing Plans On Medicaid As Costs Soar). The Colorado Medicaid Provider Rate Review Advisory Committee is recommending a plan that is… -
From Denial To Dollars
November 24, 2025Payer denial of claims is a stubborn problem. Recent research found that employer-sponsored health plans denied 21% of claims. This is 20% for marketplace plans, 10% for Medicare, and 12% for Medicaid (see Health Insurance Denial Rates by Company). These statistics… -
Keeping PACE
November 22, 2025As demand rises for efficient and effective models for integrated care for older adults, interest in the Program of All-Inclusive Care for the Elderly (PACE) model is on the rise according to a new analysis, A Look At PACE Growth… -
Fewer Clicks, More Care
November 21, 2025There is a decade (or more) of studies linking clinician burnout and career dissatisfaction to documentation and electronic health recordkeeping systems like Primary Care Physicians Reportedly Spend A Median Of 16 Minutes Per Day On EHR Tasks During PTO. And recent… -
Getting Beyond Bad Press
November 20, 2025Who do consumers trust with information about health and human services? They trust their friends and family—and local news—according to a recent survey, The Great Trust Reset: A New Map Of Media Trust. They don’t trust social media platforms and AI-generated news… -
The New Virtual Normal
November 19, 2025The big news on telehealth last week was that the Senate deal to reopen the government will extend Medicare telehealth coverage through January 30. The COVID-era ability of Medicare to pay for virtual care outside of rural health settings expired… -
The State I/DD Challenge
November 18, 2025States continue to be challenged with serving their citizens with I/DD. The most recent data—State Of The States In Intellectual And Developmental Disabilities—shows total public spending grew 7% from 2021 to 2023. Eighty-three percent of this spending comes from Medicaid… -
Success With AI Insights
November 17, 2025American consumers are using technology in managing their health—but they don’t trust it. Almost three-quarters (78%) of American adults have used a health care app or web site to manage their health. Most commonly, seven in ten (71%) adults say they… -
The Peer Advantage
November 15, 2025The integration of peer support into the health and human services continues. One of the most recent developments came on September 1, when Texas launched a peer support network for first responders (see New Texas Law Creates Peer Support Network… -
From Turnover To Tenure
November 13, 2025Improving the engagement and career satisfaction of your team is a constant issue for most executives, including me. But a recent report, The 2025 State of Company Culture Report, which surveyed thousands of employees, provided new insights on the challenge. When…
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