Executive Briefings
A series of insights from OPEN MINDS Founder and CEO, Monica E. Oss, Executive Briefings are crafted for executive leaders navigating the complexities of health and human services. Each briefing connects market intelligence with expert analysis to help guide strategy, respond to disruption, and improve organizational performance.
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The AI Path
February 10, 2026There is a growing number of studies on the impact of AI-enabled documentation tools on clinician workflow, productivity, and clinical quality. One of the recent pieces of research—Evaluating Ambient Artificial Intelligence Documentation: Effects On Work Efficiency, Documentation Burden, And Patient-Centered Care—offers… -
Got Empathy?
February 9, 2026Does your organization’s brand make the empathy connection? The importance of that connection was underscored in a recent consumer survey—Customers Expect Empathy. Here’s How To Deliver It. The ability of a brand to “demonstrate empathy” in their interactions with consumers… -
Crisis Impact
February 6, 2026It’s been more than five years since the 988 system in the U.S. went live (see 15% Of Mental Health Apps Refer Users To 988 & 24% Offer An Alternative Hotline). There have been local refinements along the way. Cleveland passed Tanisha’s… -
The Housing Question
February 5, 2026There is significant body of research showing the impact of housing insecurity on health care costs—and the cost/benefit of providing housing-related services to high-needs populations. This research is summarized in publications like The Impacts Of Affordable Housing On Health: A… -
Getting Consumers (& Employees) To Pick You
February 4, 2026“The marketing dashboard shows green, but the chief financial officer sees red.” That was the (somewhat) amusing opening of the new report of the results of a recent survey of marketing professionals—The 2026 State Of Performance Marketing. One of the… -
Who Moved The Medicaid Cheese? A Look At Some Of The Largest 2025 Contract Awards
February 3, 2026Health care is complicated—and often a bewildering inconvenience for consumers. Almost 90% of employers are seeking “bids” from health plans for employee health insurance this year (see Employer Health Care Costs Projected To Increase By 9.1% For 2026 Plan Year). And at… -
Trauma-Informed Care As Culture
February 2, 2026Once strictly a clinical approach, trauma-informed care (TIC) is now a pathway for improving consumer experience as well as clinical outcomes at most provider organizations. But for all the focus on the trauma-informed experience in recent years, I was surprised… -
The Telehealth Factor: Most Popular OPEN MINDS Program Profiles Of 2025
January 30, 2026Telehealth use exploded during the COVID-19 pandemic, expanding to a host of services from mental health to primary care, urgent care, and other areas. But a study of the Medicare fee-for-service population revealed that telehealth did not increase outpatient office… -
For Non-Profits, How Big Is Big Enough?
January 29, 2026U.S. non-profit organizations eliminated almost 29,000 jobs in 2025, up from 5,640 in 2024. The recent analysis, Job Cuts Fall To Lowest Level In 17 Months; Highest December Hiring Since 2022, revealed the non-profit sector layoffs were part of a… -
The ACA Marketplace Plunge: The Most Read OPEN MINDS Industry Resources Of 2025Â
January 28, 2026This year, there are two landmark changes in health plan policies that will affect the U.S. insured population. First, starting January 1, we had the end of the premium supports for many consumers getting insurance through the Affordable Care Act (ACA) Health…
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