Executive Briefings
A series of insights from OPEN MINDS Founder and CEO, Monica E. Oss, Executive Briefings are crafted for executive leaders navigating the complexities of health and human services. Each briefing connects market intelligence with expert analysis to help guide strategy, respond to disruption, and improve organizational performance.
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Savvier Organizations: The Most Read 2025 OPEN MINDS Executive Briefings
January 6, 2026As we kick off the new year, I start my planning by learning what is “top of mind” for leading-edge executives in the field. One indicator—what are executives reading? When I look at what executive briefings C-suite leaders read in… -
Preparing For Impact
January 5, 2026“Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window.” – Peter Drucker With the arrival of a new year, every executive is looking ahead… -
Medical Loss Ratio As Market Shaper
January 2, 2026I’ve long viewed the medical loss ratio (MLR) requirements established under the Affordable Care Act as an important consumer protection. By requiring health plans to spend a defined share of premium revenue on medical care—80% in the individual and small… -
Rewriting The County Playbook
December 30, 2025The past year’s many shifts in federal health and human service policies have brought a host of “trickle down” effects to the field. Some of these changes affect reimbursement of specific services—like the plan to discontinue Medicaid reimbursement for health-related… -
The Branding PrescriptionÂ
December 23, 2025Artificial intelligence (AI) is changing how organizations’ marketing teams maintain internet traffic, score high ranks in search results, and continue to get high-quality referrals. The question is what to do … One recent analysis—Why Content-Driven Branding Is The Real Fix… -
Good Advice For Bad News
December 22, 2025There has been a fair amount of “bad news” in the health and human service field in the past few months. Everything from program closures, contract terminations, and funding changes have been covered by our team. Just a few of… -
The MAT Factor
December 19, 2025Use of medication assisted treatment (MAT) for treating substance use disorders remains the exception and not the rule. Barriers to treatment include stigma, regulatory hurdles, few prescribers, expense, and limited availability (see Leveling The Playing Field and Addressing Addiction Stigma… -
Diversify Or Die
December 18, 2025The current strategy challenge for health and human service executive teams is to figure out how to grow, and whether those investments in growth should be gradual expansions of current services or a giant step outside of current geographies or… -
Tech First For Digital Transformation
December 17, 2025There is a wealth of cost/benefit and return-on-investment (ROI) data on health and human service organizations using technology for improving operational and administrative efficiency. For example, when Avita Behavioral Health invested in performance and revenue dashboards, and adopted metrics-based management,… -
Tech Transformation
December 16, 2025Over 90% of health and human service organizations experienced a cyberattack in the past 12 months. The average number of cyberattacks within that 12-month period was 43, according to a new survey, 2025 Poneman Health Care Cybersecurity Survey. These cyberattacks…
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