Executive Briefings
A series of insights from OPEN MINDS Founder and CEO, Monica E. Oss, Executive Briefings are crafted for executive leaders navigating the complexities of health and human services. Each briefing connects market intelligence with expert analysis to help guide strategy, respond to disruption, and improve organizational performance.
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Telehealth Alone Isn’t The Answer To Access
April 17, 2026Since the rapid uptake of telehealth delivered health care services during COVID, there has been an assumption that this shift would improve access to care in rural areas and health care shortage areas. But a new study—Mental Health Specialist Telemedicine Uptake… -
The Concierge Competitive Edge
April 16, 2026Shifting health care resources to proactive care could dramatically reduce spending and improve quality of life for Americans. That was the findings of a recent analysis—Safeguarding Medicare: Proactive Care Could Unlock $500B In Annual Program Savings. Proactive care investments—in prevention, early detection,… -
Avoiding The Divorce
April 15, 2026Recent billion-dollar mergers and acquisitions (M&A) in the health and human service field have raised the question: how big is big enough? A more important question is: how many of these deals are built to last? The pace of mergers… -
Everyone Wants Hybrid
April 14, 2026Sales of hybrid cars are on the rise. According to analysts, this trend is driven by price and convenience (see U.S. EV Sales Fell In 2025 As Hybrid Vehicles Gained Ground). The same preference for hybrids is playing out in… -
Bots Should Handle Volume, Humans Should Handle Reality
April 13, 2026A few brands that I previously loved have replaced all their humans in the customer service function—and have lost me as a customer. Here are a couple examples. I am a frequent guest in a particular hotel chain. They have… -
It’s The Engagement
April 9, 2026Not surprisingly, consumers with an addictive disorder who are adherent to medication for opioid use disorder (MOUD) have lower costs of care. Those are the headline findings from a recent study—Association Between Extended-Release Buprenorphine Adherence & Reduced Healthcare Costs Among… -
New Rules
April 8, 2026It’s a chaotic time in the health and human service market—largely driven by significant changes in federal policy and practice. At a macro level, there is the unprecedented cuts in federal funding—approaching a trillion dollars over ten years—from the last… -
The Productivity PivotÂ
April 7, 2026It has been a few years since Joseph Kvedar, M.D., vice president of connected health at Health Partners Massachusetts and former president of the American Telemedicine Association, kicked off The 2021 OPEN MINDS Technology & Analytics institute with his keynote The… -
Cultivating Curiosity
April 3, 2026For consumers with intellectual/developmental disabilities (I/DD), my colleague agrees that whole person care models are increasingly the path to better health and lower total health care costs. This is due primarily to the functional effects of the disorders along with,… -
The Structure To Innovate
April 2, 2026In a meeting this week, I noted that when it comes to growth strategies, most health and human service organizations have difficulty replicating successful programs with solid performance and margins. (For more on strategies for growth in a turbulent market,…
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