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This presentation took place at The 2023;OPEN MINDS;Technology & Analytics Institute. Technology investment has the potential to address workforce challenges, innovate service delivery, create operating efficiencies, and reduce costs. But how do you select the right technology to develop a competitive advantage, create a technology plan and budget, and assess the ROI? In this session, provider organizations will:

Gain insights on how to align the technology plan with the strategic plan

Discuss examples of using technology budgeting to leverage staff and resources to operate more efficiently and create a competitive advantage

Identify how to assess the . . .

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