Adam Andreassen, Psy.D. - Chief Operating Officer, Burrell Behavioral Health
Adam Andreassen, Psy.D.Chief Operating Officer, Burrell Behavioral Health

Adam Andreassen, Psy.D.

Adam Andreassen, Psy.D. - Chief Operating Officer, Burrell Behavioral Health Adam Andreassen is Burrell Behavioral Health’s Chief Operating Officer. He earned his doctorate of Psychology in 2008. Prior to joining Burrell in 2017, Adam was the Owner and President of Midwest Assessment & Psychotherapy Solutions. He has also served as the CEO of the National Psychology Training Consortium since 2011. Adam’s passion is innovating to expand access to care.
Alan Ortego  - Chief Technology Officer, Remarkable Health
Alan Ortego Chief Technology Officer, Remarkable Health

Alan Ortego

Alan Ortego  - Chief Technology Officer, Remarkable Health Alan Ortego is the Chief Technology Officer for Remarkable Health, a leading Outcome Management software for the Behavioral Health and Human Services community. Over the past two years, Alan has introduced several new technologies and products at Remarkable Health to remove obstacles and reduce the documentation burden that is plaguing the industry. Prior to Remarkable Health, Alan was Chief Technology Officer at eMDs, an industry leading EHR and practice management solution for physicians where he led high-performance teams of architects, engineers, and developers to deliver new SaaS products. Alan also previously served as Sr. Director of Engineering and Chief Architect at eMDs. Before eMDs, he was Lead Application Developer at VueCentric where he led development on the company’s core product, MortgageDashboard. Earlier in his career Alan led the Applications Development Team at Innovative Way, was a Solutions Analyst at Experian Scorex, and was an Application Developer at Applied Materials.
Amber Bolinger - Chief Experience Officer & Integrator, Remarkable Health
Amber BolingerChief Experience Officer & Integrator, Remarkable Health

Amber Bolinger

Amber Bolinger - Chief Experience Officer & Integrator, Remarkable Health For over 20 years, Amber Bollinger has been focused on the people side of business. Starting with a focus on benefits and a more generalist role, she found her niche and passion in Leadership Development when she was asked to do a Workplace Violence training for new leaders. With a Criminal Justice and Behavioral Science focused degree, she started in the Security Industry as National Manager, Training and Development. From there she joined Saputo, Inc. named one of the World’s Best Employers by Forbes to continue her focus on developing leaders. She soon combined her love of developing others with her passion for finding top talent as her roles expanded to Head of Organizational Development & Talent Acquisition in the construction industry. Amber joined Remarkable Health in 2018 as Vice President, People Operations, and in 2020 expanded her role to Chief Experience Officer, with a focus on both the employee and customer experience. Amber is a certified Professional in Human Resources (PHR), Certified Leadership Coach, and certified Instructional Designer. She has made significant contributions on culture and employee engagement at Remarkable Health with an employee NPS increase from 37 to 67, and an Employee Engagement score of 4.3 ,putting Remarkable Health in the ‘excellent’ category for the employee experience. Remarkable Health has also been recognized as one of the Best Places to Work in Phoenix by BestCompaniesAZ.
Anthony DiFabio, Psy.D.  - President & CEO, Acenda Health
Anthony DiFabio, Psy.D. President & CEO, Acenda Health

Anthony DiFabio, Psy.D.

Anthony DiFabio, Psy.D.  - President & CEO, Acenda Health Dr. Anthony DiFabio’s vision for innovative care and strategic development has elevated him as a leader within health and social services. In July 2019, Dr. DiFabio orchestrated the merger of Robins’ Nest, Cape Counseling Services, and NewPoint Behavioral Health Care to form Acenda. Respected as a prominent voice within population health, Dr. DiFabio’s serves on several boards, including Children’s Home Society of America, New Jersey Association of Mental Health and Addiction Agencies, the New Jersey Alliance for Children, Youth and Families, and the Commissioner of Health’s Integrated Health Advisory Panel among many other county and regional committees and boards. At the national level, Dr. DiFabio is an active member of Mental Health Corporations of America, and the Child Welfare League of America. Dr. DiFabio received his Doctorate in Clinical Psychology from Loyola College of Maryland, Masters of Arts in Clinical Psychology from Farleigh Dickinson University, and Bachelor of Arts in Psychology from Vanderbilt University. He is married to Dr. Alicia DiFabio and is the father of four beautiful daughters.
Bailey Blair - Clinical Liaison, Mental Health Association of South Central Kansas
Bailey BlairClinical Liaison, Mental Health Association of South Central Kansas

Bailey Blair

Bailey Blair - Clinical Liaison, Mental Health Association of South Central Kansas Bailey Blair is a micro- and macro-level social work practitioner with more than ten years of experience in a variety of roles in the behavioral health system. As the Clinical Liaison for the Mental Health Association of South Central Kansas, Bailey provides coordination and clinical support for consumers entering mental health services from inpatient psychiatric care, correctional facilities, homeless shelters and other community providers. Bailey's responsibilities include diagnostic assessments, treatment planning, clinical auditing and oversight, and student recruitment and supervision. Bailey also serves as the co-chair of the Sedgwick County Suicide Prevention Coalition and is a member of the Kansas Governor's Behavioral Health Services Planning Council Prevention Subcommittee and the State Suicide Prevention Workgroup. Bailey is also the Vice-President and Lead Trainer for StopSuicideICT.
Carolyn Spence  - Chief Information Officer, Alexander Youth Network
Carolyn Spence Chief Information Officer, Alexander Youth Network

Carolyn Spence

Carolyn Spence  - Chief Information Officer, Alexander Youth Network Carolyn Spence first joined Alexander Youth Network in 1997 as a case manager. Carolyn has experience using skills in clinical case management, administration, billing, utilization management, EHR development and implementation, and data analysis. The foundation of her success is partnerships with the clinical and IT staff, interdisciplinary teamwork, and relationships with technology vendors. These partnerships combined with Carolyn’s dedication and gift for innovation have produced improved efficiency and effectiveness of systems and processes throughout the organization.
C.J. Davis, MS, Psy.D. - President & CEO, Burrell Behavioral Health
C.J. Davis, MS, Psy.D.President & CEO, Burrell Behavioral Health

C.J. Davis, MS, Psy.D.

C.J. Davis, MS, Psy.D. - President & CEO, Burrell Behavioral Health C.J. Davis is the President & CEO of Burrell Behavioral Health, with more than 25 years of experience in the mental health industry as both an executive and a clinical psychologist. Dr. Davis has attained his Bachelors of Science (B.S.) in Psychology, a Masters of Science in Clinical/Counseling Psychology (M.S.), and a Doctorate in Psychology. He has managed and practiced at nearly every level of behavioral healthcare, including community treatment settings, residential treatment, primary care behavioral health, inpatient hospital services, and criminal justice.
Danielle Ross  - vCIO, Netsmart
Danielle Ross vCIO, Netsmart

Danielle Ross

Danielle Ross  - vCIO, Netsmart Danielle has over 17 years of experience working in leadership and consulting roles within the behavioral healthcare system and in post-secondary education in the state of Virginia. Roles include CIO, COO, Director of Quality and Compliance and Director of Education for various organizations. Her experience includes service delivery leadership for intellectual/developmental disorders, mental health and addiction treatment organizations. She is a sought-after advisor for helping organizations align their strategic initiatives and organizational operations. In addition, Danielle is often called upon to provide leadership and staff development training and consultation services for organizations across the Unites States. She currently serves as a virtual CIO/COO and Leadership Advisor for over 40 organizations across the United States. Danielle is passionate in her work leading organizations to stability and performance, while also cultivating healthy and positive work cultures. As a skilled speaker and presenter, Danielle provides workshops and keynote presentations for a variety of conferences and events each year in addition to her work with the Netsmart Learning Services and Open Minds as a panelist for webinars and author of multiple blog series. Danielle is a qualified Intellectual Disabilities Professional and a qualified Mental Health Professional. She also received the Noftsinger Leadership Award.
David C. Guth, JR, - Chief Executive Officer, Centerstone
David C. Guth, JR,Chief Executive Officer, Centerstone

David C. Guth, JR,

David C. Guth, JR, - Chief Executive Officer, Centerstone David Guth is Chief Executive Officer and co-founder of Centerstone, one of the nation’s largest behavioral healthcare providers. The non-profit organization, headquartered in Nashville, Tennessee, serves nearly 142,000 individuals in facilities in Florida, Illinois, Indiana and Tennessee, and nationwide through our national provider network. Guth has served in the capacity of chief executive for Centerstone since 1991. With 40 years of behavioral healthcare experience, 32 in executive leadership, his experience and expertise comprise a vast number of areas, both business and clinical. He has presented extensively before national and international audiences on the adoption of information technology in the healthcare industry, the integration of behavioral and primary healthcare, and the importance of improving the field of behavioral health through research-driven protocols. His insights on these topics and others have been featured in numerous professional journals. The National Council for Behavioral Health published Guth’s first book in 2013 (now available in second edition since 2014) on mergers entitled, “Strategic Unions: A Marriage Guide to Healthy Not-for-Profit Mergers.” He is currently working on his second book entitled “Nonprofit Governance.” Under Mr. Guth’s guidance, in 2013 Centerstone announced a joint venture with Unity Physician Partners to improve patient care and enhance the quality of healthcare across the U.S., by creating an environment in which primary care and mental health providers operate within a collaborative and co-located clinical model. Unity Medical Clinics are embedded within select Centerstone facilities today offering coordinated, whole-health care. Guth received his BA in Mathematics from Vanderbilt University and his MSSW in Social Work Administration and Planning from the University of Tennessee.
Dominick DiSalvo, MA LPC - Corporate Director of Clinical Services
Dominick DiSalvo, MA LPCCorporate Director of Clinical Services

Dominick DiSalvo, MA LPC

Dominick DiSalvo, MA LPC - Corporate Director of Clinical Services Dominick is a Licensed Professional Counselor who has managed key healthcare decision making for more than a decade. Through critical analysis and development, his leadership ensures that clinical services are optimized and efficient. Additionally, Dominick is a nationally certified Trauma Focused Cognitive Behavior Therapist (TF-CBT) and was first in the United States to receive recertification. Dominick’s approach to clinical development starts with identifying evidenced-based and patient-focused utilities that can grow and be investigated through data-driven research. In 2020, Dominick was named Chairman of the Board of Directors of the Pennsylvania Council of Children, Youth and Family Services and was appointed by Governor Tom Wolf to be a member of the Juvenile Justice Task Force. He strives to continue bringing innovative and results-oriented practices to healthcare organizations who are community service leaders believing in putting people first.
Dylan Kane - Sr. Account Executive, DATIS HR Software
Dylan KaneSr. Account Executive, DATIS HR Software

Dylan Kane

Dylan Kane - Sr. Account Executive, DATIS HR Software As an Account Executive at DATIS, Dylan is passionate about building partnerships with human services organizations and helping them find workforce management solutions thatperfectly suit their needs. Dylan enjoys connecting with industry leaders and sharing his software expertise to offer a new perspective on how organizations can accomplish their goals now and in the future. Dylan is also an avid football fan, fitness enthusiast,and puppy aficionado.
Eric Arnson - Chief Product Officer, Qualifacts + Credible
Eric ArnsonChief Product Officer, Qualifacts + Credible

Eric Arnson

Eric Arnson - Chief Product Officer, Qualifacts + Credible I am a Senior Product Management and Operations Executive with over 20 years of experience leading complex growth initiatives in the healthcare IT, manufacturing and retail markets. My expertise lies in new product introduction – from ideation to revenue realization, and overall P&L management. I’ve enjoyed successfully leading dynamic teams in startup, mature product and product/company turnaround scenarios. I thrive in a matrix environment and enjoy the challenge of building cross-functional teams that achieve great results together. Throughout my career I’ve been fortunate to work in many different environments; from a small, private company, to a Fortune 100 company and many sizes in between. The challenges can be quite different but in the end it all boils down to people – our customers and our co-workers. If you listen to what the customer wants, build it, and then deliver it with great service… you’ll have a loyal and passionate customer base. If you understand that our co-workers want to see a vision, to tie their role to it, to contribute and be a part of something meaningful… you’ll have an unstoppable force for growth and positive change. Because of my broad base of experience I’ve become proficient in: product management, strategic planning, implementation of the Pragmatic Marketing framework, Lean Startup principles, marketing communications, brand strategy, product positioning/marketing, P&L management, new business development, mergers and acquisitions, project and program management.
Joe Dan Beavers - President/CEO, LifeSkills, Inc.
Joe Dan BeaversPresident/CEO, LifeSkills, Inc.

Joe Dan Beavers

Joe Dan Beavers - President/CEO, LifeSkills, Inc. Joe Dan Beavers Is the President/CEO of LifeSkills, Inc. a community mental health center based in Bowling Green, Kentucky. LifeSkills was founded in 1966 and serves over 11,000 individuals each year through mental health, addiction treatment and intellectual and developmental disabilities programs. Joe Dan BS from Western Kentucky University in Accounting, a Masters degree in Healthcare Administration from the University of Kentucky and is a Certified Public Accountant. He also is a board member of the Foundation for a Healthy Kentucky.
John Falsetti  - Chief Information Office, Maryville Academy
John Falsetti Chief Information Office, Maryville Academy

John Falsetti

John Falsetti  - Chief Information Office, Maryville Academy John Falsetti has over 25 years of information services management experience in the health and human services field. His areas of expertise include managing all areas of technology and information services, IT strategic planning, database development and warehousing, electronic health record (EHR) development and implementation, voice/data infrastructures, helpdesk and user training, business intelligence, and process re-engineering. Mr. Falsetti is currently the Chief Information Officer for Maryville Academy based in Des Plaines, Illinois. In this role, he is responsible for all functions of information services including, strategic planning, budgeting, business intelligence, infrastructure, and process improvement, as well as training and client services. During his tenure with Maryville, he completed the selection and implementation of an enterprise-wide electronic medical health record system, business intelligence reporting system, and help desk software system. Prior to joining Maryville Academy, Mr. Falsetti served as the Senior Vice President of Information Services for One Hope United (formally Kids Hope United), a private human service organization focused on children and families in Illinois, Wisconsin, Missouri, and Florida. Mr. Falsetti earned his Bachelor of Science in Electrical Engineering Technology from Southern Illinois University at Carbondale.
Jon Schafer - Vice President Customer Experience, Remarkable Health
Jon SchaferVice President Customer Experience, Remarkable Health

Jon Schafer

Jon Schafer - Vice President Customer Experience, Remarkable Health With over 15 years of medical and behavioral health software experience, Jon joined the Remarkable Health team in 2008 to create the Customer Support Team, focused primarily on the daily success of the existing customer base. Since 2017, Jon transitioned over the Growth team as Solutions Engineer, where he is a key resource, utilizing his extensive experience and knowledge of CT|One to help demonstrate product capabilities, guide product enhancements with the Product and Engineering teams, and assist the sales team in project coordination for both new and existing customers. Jon has also rejoined the customer experience side of the operation and elevated the implementation process, and most recently assists with special projects, such as Bells.ai. Jon received his Bachelors in Psychology from the University of Phoenix.
Jonathan Brown - Corporate Controller, Crossroads Health
Jonathan BrownCorporate Controller, Crossroads Health

Jonathan Brown

Jonathan Brown - Corporate Controller, Crossroads Health Jonathan Brown, who also goes by JB, is the Corporate Controller for Crossroads Health in Cleveland, Ohio. He is thrilled to be a part of the collective effort of pursuing organizational effectiveness. Using the prism of Accounting and Finance, his career has provided him 26 years of perspective on how clinicians orient to performance standards, and constantly battle the fallacy of budget-based performance as a standard of financial truth. In various leadership roles throughout his career JB has led organizational efforts from the millions to the billions. He believes in finding what matters to an organization most, and finding efficiency in chasing after that in direct support of front-line team members who are daily challenged towards that end. He enjoys challenging conventional financial conversations, replacing them with critical path discussions around the things that matter most to the front-line team members.
Kate Sanders - Director of Quality Outcomes & Data Analytics, Porter-Starke Services
Kate SandersDirector of Quality Outcomes & Data Analytics, Porter-Starke Services

Kate Sanders

Kate Sanders - Director of Quality Outcomes & Data Analytics, Porter-Starke Services Kate is the project manager for Porter-Starke Services’ implementation of Streamline Smartcare. She practiced project management and data collection on a different scale while getting her Master’s in Psychology. Kate has worked at Porter-Starke Services for the last five years.
Kathleen McGrow, DNP, MS, RN, PMP - Chief Nursing Information Officer, Microsoft, US Health & Health Life Science Team
Kathleen McGrow, DNP, MS, RN, PMPChief Nursing Information Officer, Microsoft, US Health & Health Life Science Team

Kathleen McGrow, DNP, MS, RN, PMP

Kathleen McGrow, DNP, MS, RN, PMP - Chief Nursing Information Officer, Microsoft, US Health & Health Life Science Team Kathleen McGrow, DNP, MS, RN, PMP, serves as Chief Nursing Information Officer for the Microsoft Health & Life Science Industry Team. In this role, Dr. McGrow advises organizations on how the innovative use of technology can support their digital transformation imperatives of consumer engagement, provider enablement, analytics for population health and cognitive computing to support a learning health system. Her expertise in data, analytics and artificial intelligence is used to educate organizations on how to enhance clinical, operational and financial performance, maximize capacity and patient experience, and transform to new care models and paradigms. Dr. McGrow has led, planned and directed programs and strategic data initiatives for provider and payer organizations including implementation of an evidence framework for best practices. This framework is used to identify customer pain points and targeted outcomes and applied during engagements to assist the customer in developing success plans including quantifiable targeted outcomes such as return on investment and cost aversion. The framework was leveraged in both population health (care management) and quality improvement (QI) initiatives. Dr. McGrow’s clinical background spans many years, with most of that time spent in trauma and critical care settings. She has worked at some of the premier medical centers in the United States, including Johns Hopkins and the University of Maryland Shock Trauma Center. Dr. McGrow is a graduate of the University of Maryland with a Doctorate in Nursing Practice focused on Executive Leadership and Evidence Based Practice.
Katie Morrow, LBSW, MPA - VP of Compliance, Streamline Healthcare Solutions
Katie Morrow, LBSW, MPAVP of Compliance, Streamline Healthcare Solutions

Katie Morrow, LBSW, MPA

Katie Morrow, LBSW, MPA - VP of Compliance, Streamline Healthcare Solutions Katie Morrow is a Licensed Bachelor’s Social Worker with seven years’ experience in the clinical field. In her clinical experience she was a Case Manager for adults with mental illness and developmental disabilities. After receiving a Masters Degree in Public Administration, she transitioned to also doing quality improvement tasks as a Performance Improvement Clinician, which included coordination of The Joint Commission and State audit reviews, data analysis of the electronic health record data, and staff training for her agency on the use of Streamline products. She began working directly for Streamline in August of 2011. With Streamline, Katie has been the project manager on several implementations as well as providing training and support to Streamline’s customers.
Kelsey Silver, LMFT - Director Of Quality & Information, Outreach
Kelsey Silver, LMFTDirector Of Quality & Information, Outreach

Kelsey Silver, LMFT

Kelsey Silver, LMFT - Director Of Quality & Information, Outreach Kelsey Silver has more than nine years of experience in the behavioral health field, seven of which focused on treatment for substance use disorders. As Outreach’s Director of Quality and Information, she oversees administration of the organization’s AVATAR Electronic Health Record (EHR), and interfaces with multiple departments to support the agency’s vision. As a Licensed Marriage and Family Therapist with a background in technology, Silver uses her knowledge to bridge communications between the clinical and operational divisions of the agency, towards optimizing training, workflow and processes. She plays a key role in the design and implementation of Outreach’s EHR, including quality assurance, training, monitoring, and improvement, and managing the agency ‘help desk’ to ensure prompt and efficient response to requests for assistance within the EHR. Silver additionally has a supportive role in ensuring accurate and timely billing, and contributes to agency efforts to ready for shift to a value-based payment model of care delivery as part of New York State’s healthcare delivery system transformation. Silver earned both her Master’s degree in Marriage and Family Therapy and Bachelor of Arts in Psychology from Hofstra University.
Laura H. Tyler, Ph.D., LPC - President and Chief Executive Officer, Ozark Guidance
Laura H. Tyler, Ph.D., LPCPresident and Chief Executive Officer, Ozark Guidance

Laura H. Tyler, Ph.D., LPC

Laura H. Tyler, Ph.D., LPC - President and Chief Executive Officer, Ozark Guidance Laura H. Tyler, PhD, LPC has worked in the behavioral health field for more than 35 years. She started her career in direct care with individuals who experienced serious mental illness. She has primarily worked in community-based behavioral health in Arkansas; however, she did work in Georgia where her organization also served individuals with intellectual & developmental disabilities. She spent 10 years at Arkansas’ only academic medical center where she had a role in opening its Psychiatric Research Institute. At present, she is the CEO of Arisa Health, Inc. which is comprised of 4 CMHCS that serve 41 of Arkansas’ 75 counties. She is a native Arkansans who has a passion for ensuring all populations have access to affordable, quality behavioral healthcare that is responsible to their individual needs.
Linda Timmons - President & Chief Executive Officer, Mosaic
Linda TimmonsPresident & Chief Executive Officer, Mosaic

Linda Timmons

Linda Timmons - President & Chief Executive Officer, Mosaic Linda’s 33-year career began in high school working at Bethphage Village at Axtell, Neb. Through the years she has held numerous positions within the organization, working in Nebraska, Texas and Colorado. When Mosaic was formed in 2003, Linda was named Senior Vice President of Program Services. In 2006, she was named President and Chief Operating Officer. She became Mosaic’s President and Chief Executive Officer in 2008. She holds a bachelor of arts from the University of Nebraska at Kearney, in Kearney, Nebraska and a master of arts from St. Edward’s University in Austin, Texas. Linda is the past board chair of Lutheran Services in America and the Council on Quality and Leadership.
Lisa Marsch, Ph.D. - Director Of The Center For Technology & Behavioral Health, Dartmouth College
Lisa Marsch, Ph.D.Director Of The Center For Technology & Behavioral Health, Dartmouth College

Lisa Marsch, Ph.D.

Lisa Marsch, Ph.D. - Director Of The Center For Technology & Behavioral Health, Dartmouth College Dr. Lisa A. Marsch is the Director of the Dartmouth Center for Technology and Behavioral Health, a designated “Center of Excellence” supported by the National Institute on Drug Abuse at the National Institutes of Health. She is also the Director of the Northeast Node of the National Drug Abuse Clinical Trials Network based out of Dartmouth and the Andrew G. Wallace Professor within the Department of Psychiatry at the Geisel School of Medicine at Dartmouth College. And, she leads a national “Science of Behavior Change” initiative supported by the National Institutes of Health. The Dartmouth Center for Technology and Behavioral Health (CTBH) is a national interdisciplinary Center housed at Dartmouth. In addition to directing this national Center, Dr. Marsch has personally been Principal Investigator on 35 grants. She has led the development, evaluation and implementation of technology-based therapeutic tools for addiction treatment, HIV prevention, mental health, chronic pain management, substance abuse prevention, smoking cessation, and binge eating disorder. Dr. Marsch publishes extensively and is a regular keynote speaker at national and international scientific meetings (including invited presentations at the White House, Congressional briefings, the World Bank, and for the US Surgeon General). She has served as a consultant to the Department of Mental Health and Substance Abuse at the World Health Organization. She serves on the National Advisory Council to the National Institute on Drug Abuse at the National Institutes of Health. And, she serves on the Health Information Technology Policy Committee on Advanced Health Models and Meaningful Use for the U.S. Office of the National Coordinator. She also led the development of a seminal book from Oxford University Press on the state of the science of leveraging technologies in transforming behavioral health care.
Mary Givens - Senior Compliance Manager, Qualifacts + Credible
Mary GivensSenior Compliance Manager, Qualifacts + Credible

Mary Givens

Mary Givens - Senior Compliance Manager, Qualifacts + Credible Mary Givens, Senior Compliance Manager, has been with Qualifacts + Credible for 13 years. She has a Masters in Rehabilitation Administration from the University of San Francisco. Before coming to Qualifacts + Credible, Mary was theCEO of a non-profit organization that served IDD, she was the Director of Client Services and a Director of Supported Employment for people with SPMI. Since coming to Qualifacts + Credible, she has been a Project Manager for Implementation and a Program Managerof Meaningful Use.
Mary C. Jones, LCMFT, LCAC - President/ CEO, Mental Health Association
Mary C. Jones, LCMFT, LCACPresident/ CEO, Mental Health Association

Mary C. Jones, LCMFT, LCAC

Mary C. Jones, LCMFT, LCAC - President/ CEO, Mental Health Association Mary is the President/CEO of the Mental Health Association of South Central Kansas and part time faculty at Friends University in Wichita, KS. She has developed community-based service programs for people with mental illness for the last 25 years. Her professional highlights include housing development for people with severe mental illness and seniors, and opening/expanding outpatient treatment programs including therapy, medication services and treatment for substance use disorders. Mary spent many years as the Compliance Officer of the organization and was instrumental in the adoption and implementation of its EHR. She is President of the Kansas Mental Health Coalition and a board member of the Kansas Behavioral Sciences Regulatory Board. She is a Licensed Clinical Marriage and Family Therapist and a Licensed Clinical Addiction Counselor.
Matthew Prete - Vice President, Software Development & I.T., Sigmund Software
Matthew PreteVice President, Software Development & I.T., Sigmund Software

Matthew Prete

Matthew Prete - Vice President, Software Development & I.T., Sigmund Software Mr. Prete started his career at Sigmund as a Senior Software Engineer. He was the lead engineer in the development of Sigmund’s industry-leading revenuecycle management system for behavioral healthcare and addiction treatment. Over the years, Matthew has been integral in the design and development of all Sigmund software, helping to push our technology in a fast-paced environment. Matthew was promoted toVice President of Software Development to oversee all Application Development for VSS Medical Technologies as well as data center operations. His primary goal is building the next generation of software for the health care industry, leveraging experience fromall of the companies within VSS.
Mike Lyons - General Counsel, Mosaic
Mike LyonsGeneral Counsel, Mosaic

Mike Lyons

Mike Lyons - General Counsel, Mosaic Mike joined Mosaic in 2013. He brings more than 15 years’ experience in the regulatory and legal field. Prior to joining Mosaic, he served for 10 years as corporate counsel for a major health insurance company specializing in privacy and security issues, complex business arrangements and health care reform. In his role at Mosaic, Mike oversees the legal and compliance teams. He holds a bachelor of arts from Louisiana Tech University in Ruston, Louisiana and a juris doctor from Creighton University in Omaha, Nebraska.
Parker McKenna, SPHR, SHRM-SCP, MHCS - Senior Vice President, Human Resources, Mosaic
Parker McKenna, SPHR, SHRM-SCP, MHCSSenior Vice President, Human Resources, Mosaic

Parker McKenna, SPHR, SHRM-SCP, MHCS

Parker McKenna, SPHR, SHRM-SCP, MHCS - Senior Vice President, Human Resources, Mosaic Parker McKenna leads human capital and culture strategies for Mosaic Inc., one of the nation’s largest faith based, whole-person healthcare organizations specializing in serving individuals with intellectual and developmental disabilities. In this role, McKenna focuses specifically on strategy development, stakeholder engagement, and creating the best possible employee experience for Mosaic’s workforce across the U.S. Prior to joining Mosaic in 2019, McKenna served in a variety of HR leadership and executive roles in the retail, education, and transportation industries. In addition to his “day job”, McKenna has served in multiple roles on the boards of SHRM affiliate chapters and state councils including HR Nebraska (a SHRM affiliate state council) where he currently serves as State Director. In his spare time, McKenna enjoys spending time outdoors with family and friends. He lives in Omaha, NE., with his wife, three children and two dogs.
Peter Flick - Founder & CEO, Remarkable Health
Peter FlickFounder & CEO, Remarkable Health

Peter Flick

Peter Flick - Founder & CEO, Remarkable Health Peter is the Founder and CEO of Remarkable Health, a Scottsdale based software company for the behavioral health and human services industry. In 2014, Peter created an investment vehicle to pursue the idea of Remarkable Health, and in 2015, led the acquisition of ClaimTrak, an EHR software pioneer for the behavioral health industry. Post-acquisition, the company launched and enhanced CT|One, a fully integrated EHR. Then in 2021, the company launched Bells.ai, the first virtual clinical documentation assistant for the behavioral health and human services industry. Previously, Peter co-founded Relay Network, the leading mobile consumer engagement platform for the commercial health insurance industry. At Relay, Peter held early roles as CFO and then VP of Product. He managed the product and technology team, released several products, is an inventor on a mobile communication patent, and led $18M in venture financing. Earlier in his career, Peter worked at Spectrum Equity Investors in Boston, a $4 billion private equity firm focused on investing in technology and healthcare service companies. Before Spectrum, Peter was an analyst in the Leveraged Finance Group of Citigroup and served as an analyst at Graham Partners. Peter graduated from Villanova University with a Bachelor of Science in Business Administration, where he played Division 1 lacrosse, started and managed an industrial cleaning company (while attending night school), and co-founded the Villanova Entrepreneurial Society. Currently, Peter lives in Scottsdale with his wife and three children.
Rachel Clemens - Vice President of Solutions Consulting, Qualifacts + Credible
Rachel ClemensVice President of Solutions Consulting, Qualifacts + Credible

Rachel Clemens

Rachel Clemens - Vice President of Solutions Consulting, Qualifacts + Credible Rachel Clemens, MS, is Vice President of Solutions Consulting at Qualifacts + Credible. She works with agencies through their EHR selection process and assists them in thinking about what their EHR needs to be able to do given thecurrent environment of healthcare and payment reform. Before joining Qualifacts + Credible, Rachel worked in Community Mental Health Centers as a therapist, manager, and Director of Clinical Informatics. She holds a Master’s Degree in Clinical Psychology from Illinois State University.
Rich Daly - Director of Sales, Welligent
Rich DalyDirector of Sales, Welligent

Rich Daly

Rich Daly - Director of Sales, Welligent Rich Daly began his work in behavioral health with UPMC’s Askesis Development Group and cognitive behavioral therapy software Beating the Blues, and joined the Welligent team in 2017. Rich brings EHR and other behavioral health software experience in sales and marketing, customer relationship management, and project management roles. His experience includes technology leveraged by community mental health centers, inpatient psychiatric units, intellectual and developmental disabilities providers, addictions treatment facilities, community-based service providers, and school-based behavioral health and nursing providers. Since joining Welligent Rich has aided in expansion into new states, new customer service lines and clinical settings, and product enhancements related to key provider markets. Rich focuses on the goal of enhancing provider agencies’ competitive advantage and providing clients with the ability to engage in their care through the use of technology.
Scott Zeiter - Executive Vice President & Chief Operation Officer, Development, Grafton Integrated Health Network
Scott ZeiterExecutive Vice President & Chief Operation Officer, Development, Grafton Integrated Health Network

Scott Zeiter

Scott Zeiter - Executive Vice President & Chief Operation Officer, Development, Grafton Integrated Health Network Scott is an Executive Vice President at Grafton Integrated Health Network, responsible for Strategic Business Development. Prior to joining Grafton, Scott served as Chief Executive Officer of a residential treatment center for children with mental health and sexual offending behaviors. He has a Masters in Social Work from the University of Pennsylvania and has practiced as a clinical social worker in a variety of settings including a children’s outpatient mental health clinic, a partial hospital program, and a large inpatient psychiatric treatment center. His experience also includes healthcare risk management, and managed care operations.
Suzanne Markoe Hayes, PhD - Director Of Evaluation & Monitoring, Volunteers Of America, Los Angeles
Suzanne Markoe Hayes, PhDDirector Of Evaluation & Monitoring, Volunteers Of America, Los Angeles

Suzanne Markoe Hayes, PhD

Suzanne Markoe Hayes, PhD - Director Of Evaluation & Monitoring, Volunteers Of America, Los Angeles Dr. Markoe Hayes has more than 25 years of experience working with schools, non-profits, academic institutions, and the research community. She is the Director of Evaluation and Monitoring for Volunteers of America, Los Angeles. Dr. Markoe Hayes earned a B.A. in Psychology from UCSC, as well as an M.A. in Education and Ph.D. in Psychological Studies in Education from UCLA. She oversees the evaluation department as well as the quality assurance department for VOALA. For the past ten years, efforts have been focused on implementing real-time data decision making systems. In addition, she continues to build out the quality assurance infrastructure for VOALA which consists of over 120 programs related to a wide range of community services and their varying funders. Dr. Markoe Hayes is published and invited to present the work of VOALA at conferences and webinars.
Suzi Graber - Vice President of Human Resources, Casa de los Niños
Suzi GraberVice President of Human Resources, Casa de los Niños

Suzi Graber

Suzi Graber - Vice President of Human Resources, Casa de los Niños Suzi Graber is the Vice President of Human Resources at Casa de los Niños in Tucson, Arizona. She has been in the Human Resources profession for over 20 years, earning a Master of Science in Management and Leadership, as well her PHR and SHRM-CP. Suzi believes that the key to a successful organization is a solid, engaging, HR Department. Originally from Ohio, she is no stranger to positive thinking and looking to the future, after all, she’s a lifelong Cleveland Browns fan!
Carol Clayton - Senior Associate, OPEN MINDS
Carol ClaytonSenior Associate, OPEN MINDS

Carol Clayton

Carol Clayton - Senior Associate, OPEN MINDS Carol Clayton brings over 30 years of experience in the health and human service fields to the OPEN MINDS team. Her areas of expertise include data driven strategic management, performance measurement and outcomes reporting, and change and growth management. Prior to joining OPEN MINDS, Dr. Clayton served as the Vice President of Behavioral Health Solutions Integration for Relias, an online training solution for health care providers. At Relias, Dr. Clayton led the development of an innovative market driven solution using data analytics, combined with Relias’ training platform, to expand the use of health analytics and online learning to support payers and providers in serving high-cost, high-risk consumers. Prior to her role at Relias, Dr. Clayton served as the Chief Executive Officer for Care Management Technologies, an analytics solution company focused on improving care for those with behavioral health, substance use and I/DD comorbidities, with a focus on using data to improve psychopharmacology. During her time as CEO, the company grew by 500% and ultimately was sold with a 4:1 ROI for investors. Prior to joining Care Management Technologies, Dr. Clayton served as the Executive Director for the North Carolina Council of Community Programs. In this role, she was instrumental in assisting with the evolution of the public authority model of MH/DD/SA service delivery in North Carolina to one of public authority managed care BHO service management with a full continuum of nonprofit service providers. Previously, Dr. Clayton also served at the clinical and executive management levels as Executive Director for Magellan Behavioral Health, where she oversaw managed care, ASO and EAP model services across 4 states and over 2 million lives. Dr. Clayton started her career as a Staff Psychologist at John Umstead Hospital. She earned her Bachelor of Science in Special Education from Appalachian State University, and her Ph.D. in Psychology from the University of North Carolina at Chapel Hill.
Cathy Gilbert - Senior Associate, OPEN MINDS
Cathy GilbertSenior Associate, OPEN MINDS

Cathy Gilbert

Cathy Gilbert - Senior Associate, OPEN MINDS Cathy Gilbert brings over 20 years of health care industry experience to the OPEN MINDS team. Ms. Gilbert currently serves as a Senior Associate at OPEN MINDS. Her areas of expertise include advanced project leadership skills, training development, health care processing systems, policy development, and implementation to ensure compliance with accreditation requirements. Before joining OPEN MINDS, Ms. Gilbert served as the Vice President II, Network Development at Magellan Healthcare Inc. During her role here she directed a national team supporting network development and provider relations for Health Plan, Employer, Medicare and Medicaid provider networks for behavioral health, radiology and muscular skeletal networks. Also, Ms. Gilbert led a network operations team responsible for credentialing, provider data maintenance, rate management and contract administration for all networks. She supported responses for sales opportunities and represented the network department for client and sales meetings. Previously, Ms. Gilbert served as the Assistant Vice President of Network Operations with Beacon Health Options in Latham, NY. In this role, she oversaw provider file Maintenance, provider file configuration, and provider credentialing. Ms. Gilbert also implemented an audit function to improve provider file accuracy and led a process to reduce the initial file credentialing backlog by 45% in four months. Prior to her work with Beacon Health Options, Ms. Gilbert served as the Vice President of provider relations at Beacon Health Options/ Valueoptions Inc. in Wixom, MI. Ms. Gilbert led and participated in internal and eternal committees including credentialing, policy and procedure, provider satisfaction, provider stakeholder, and quality management. She also led network development projects for new client implementations and specific network expansions. Ms. Gilbert designed and implemented a departmental training program for new and current staff. Ms. Gilbert earned her Master of Science Administration, Health Services at Central Michigan University. Prior to earning her Masters Ms. Gilbert earned her Bachelor of Science, Social Work at Eastern Michigan University.
Joseph P. Naughton-Travers, Ed.M. - Senior Associate, OPEN MINDS
Joseph P. Naughton-Travers, Ed.M.Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, Ed.M.

Joseph P. Naughton-Travers, Ed.M. - Senior Associate, OPEN MINDS Joseph P. Naughton-Travers, Ed.M., Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations. Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs. Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting. He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation. Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.
Ken Carr - Senior Associate, OPEN MINDS
Ken CarrSenior Associate, OPEN MINDS

Ken Carr

Ken Carr - Senior Associate, OPEN MINDS Ken Carr brings over 30 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS . He currently serves as a Senior Associate with the OPEN MINDS consulting practice. In this role, Mr. Carr serves as a subject matter expert in the OPEN MINDS consulting practice where he has led numerous engagements in strategic planning, merger and acquisition prospecting, business process improvement, managed care and value-based contracting preparedness, financial analysis of service lines, and technology selection. Prior to joining OPEN MINDS , Mr. Carr served as the Chief Financial Officer for Elite DNA Therapy Services, a mental health provider based in Fort Myers, FL. In this position, Mr. Carr led development of the strategic plan, identified opportunities to optimize the EHR, and restructured financial reporting and analysis by service lines and key metrics. Prior to his role at Elite DNA Therapy Services, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis. Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives. Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure. Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.
Lisa Strazzante - Senior Associate, OPEN MINDS
Lisa StrazzanteSenior Associate, OPEN MINDS

Lisa Strazzante

Lisa Strazzante - Senior Associate, OPEN MINDS Lisa Strazzante brings 20 years of experience in marketing strategy, branding and positioning in the health and human services and corporate sectors to the OPEN MINDS team. She currently serves as a Senior Associate for OPEN MINDS in the consulting practice. In this role, Ms. Strazzante serves as a portfolio manager where she leads engagements in marketing planning, brand development, customer experience and digital communication strategy. Prior to joining OPEN MINDS, Ms. Strazzante served as the Director of Client Advocacy and Engagement at Optum, a division of UnitedHealth Group, where she worked with 26 provider clients who participated in a client advocacy and engagement program to build relationships and increase retention and brand loyalty. Her engagement strategies influenced $22 million in revenue and resulted in a 17% increase in Net Promoter Scores. At Optum, Ms. Strazzante also served as the Director of Field Marketing and Sales Enablement, where she created omni-channel marketing campaigns for client acquisition, relationship expansion and brand consideration within the health and human services market. While at Optum, Ms. Strazzante also served as Senior Manager of Marketing Operations where she acted as Chief of Staff to Provider CMO; directed 40+ cross-functional peers to consolidate 8 client conferences into 1; and drove the Provider brand migration project transitioning from Ingenix to Optum. Prior to her role at Optum, Ms. Strazzante served as Senior Manager of Brand Development at U.S. Cellular Corporation, the fourth largest full-service wireless carrier in the United States, where she acted as part of the leadership team which created and re-launched their brand into the marketplace. She began her career in various marketing roles for software and technology organizations.   Ms. Strazzante earned a Bachelor of Arts in Communications from Purdue University and a Master of Science in Integrated Marketing Communications from Roosevelt University.
Meena Dayak - Executive Vice President, OPEN MINDS
Meena DayakExecutive Vice President, OPEN MINDS

Meena Dayak

Meena Dayak - Executive Vice President, OPEN MINDS Meena Dayak brings more than 20 years of experience in the health and human services field to the OPEN MINDS team. Ms. Dayak currently serves as the Executive Vice President of Market Intelligence. Her areas of expertise include organizational strategy analysis and execution, marketing plan strategy and management, media relations strategy development and implementation, and digital media planning and development. Before joining OPEN MINDS, Ms. Dayak served as Vice President of Integrated Media and Communications with the American Public Power Association in Washington D.C. In this role, she led strategic planning, branding, and corporate communications, enterprise-wide content management, and internal and external partnership development. Ms. Dayak participated in needs analysis and organizational decision making as part of the senior leadership team. She directed a high-energy team and external contractors in growing industry profiles, services, and impact through award-winning owned, earned, paid, and shared media. Ms. Dayak also directed content creation and dissemination to enable local community outreach by 1,200-member electric utilities. Previously, Ms. Dayak served as Vice President of Marketing and Communications with National Council for Behavioral Health in Washington D.C. In this role, she directed member marketing, media relations, public education, conference programming, and publishing projects. Ms. Dayak built the department from one staff person to 10 communications and event specialists. She significantly raised the profile of subject matter experts among association staff, board, and members. She also managed relationships with corporate partners, including pharmaceutical and insurance companies. Ms. Dayak also served as the Director of Marketing and Communications for the National Council for Behavioral Health before becoming the Vice President of Marketing and Communications. Before her time with the National Council for Behavioral Health, Ms. Dayak was the Senior Account Manager and a Copywriter for the U.S. Pharmacopeial Convention in Rockville, MD. Ms. Dayak also served as an Account Manager and Copywriter for O’Connell Meier in Alexandria, VA. Ms. Dayak attended Harvard University, John F. Kennedy School of Government, Executive Education for Strategic Frameworks for Nonprofit Organizations. She also has an Master's Degree in Public Communications from the American University, Washington D.C.
Monica E. Oss - CEO, OPEN MINDS
Monica E. OssCEO, OPEN MINDS

Monica E. Oss

Monica E. Oss - CEO, OPEN MINDS Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past three decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.
Paul M. Duck - Senior Associate, OPEN MINDS
Paul M. DuckSenior Associate, OPEN MINDS

Paul M. Duck

Paul M. Duck - Senior Associate, OPEN MINDS Paul M. Duck brings over 40 years of experience in leadership and management focusing on managed care, health information technology organizations, strategy, business development, and market expansion, and customer experience optimization to the OPEN MINDS team. Prior to joining OPEN MINDS, Mr. Duck served as the Vice President, Strategy & Development at Beacon Health Options. In this role, Mr. Duck led the organization’s strategy and business development efforts – responsible for a 30% increase in net revenue and initiated over $1 billion in revenue generation. Before joining Beacon Health Options, Mr. Duck was the Vice President of Business Development at Netsmart Technologies. During his tenure, Mr. Duck was responsible for business planning, including, the oversight of strategic activities including acquisitions, development, and execution of strategic initiatives, and positioning, and sales of large strategic customers. He also led the rollout of the company’s benchmarking and data analytics product suite. Prior to Netsmart, Mr. Duck served as the Chief Executive Officer for Coastal Orthopedics and Pain Management, a large group practice with five clinic locations and two ambulatory surgical centers. Mr. Duck improved net collections by over $1 million per month and grew the practice through negotiating better contract rates with payers. He also implemented an organizational rebranding initiative and launched a new marketing campaign. Prior to Coastal Orthopedics and Pain Management, Mr. Duck served as the President and Chief Executive Officer for Florida Radiology Imaging, one of the largest outpatient diagnostic imaging service companies serving the greater Orlando market. During his tenure, Mr. Duck led the construction of three new, full modality, diagnostic imaging locations. Mr. Duck revolutionized the company’s culture by creating a highly attractive and functional work environment. Mr. Duck earned his Bachelor of Arts in Business Management from Case Western Reserve University. He earned his Associate of Arts in Electronic Engineering Technology from the Electronic Technology Institute. Mr. Duck received an award by Inc Magazine for leading Florida Radiology Imaging as one of America’s fastest-growing companies. Mr. Duck recently served as a contributing author to the book The New Health Age: The Future of Health Care in America.
Sharon Hicks - Senior Associate, OPEN MINDS
Sharon HicksSenior Associate, OPEN MINDS

Sharon Hicks

Sharon Hicks - Senior Associate, OPEN MINDS Sharon Hicks, OPEN MINDS Senior Associate, has more than 20 years of experience in the health and human service field. She has extensive experience and wide range of expertise in health plan management, in clinical operations management, and technology. Prior to joining OPEN MINDS , Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system and within its health plan division. Ms. Hicks served as the Chief Operating Officer for Community Care Behavioral Health, a managed behavioral health organization. She was responsible for all aspects of the organization’s operations including fiscal, information systems, the claims processing department, and the design of clinical systems. In addition Ms. Hicks managed the day-to-day operations of including human resources, facilities, purchasing, and security. Ms. Hicks also served as the Vice President, Internet Strategy, UPMC Insurance Services Division and, since 2002, as the Chief Executive Officer of Askesis Development Group, Inc. since May of 2002. In this role, Ms. Hicks was responsible for the growth of the company, profitability of the company, and the direction of software development. Ms. Hick started her impressive health care career as a psychiatric social worker before being promoted to Assistant Director of Social Work. Prior to her executive promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services. Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburg. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology.

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