The Revenue Cycle Report Card: How CFOs Know RCM Function Works

Payment and non-payment issues have been front and center in the news lately. This month, my colleague Monica E. Oss observed that there have been reported incidents of lack of payment, overpayments (and clawbacks), and new systems for reviewing claim denials (see The Changing Path From Service To Payment).

To navigate this financial turbulence, chief financial officers (CFO) need to assure that their revenue cycle management plan is prepared for the current market by tracking quantifiable performance measures. By understanding and using key performance indicators (KPIs) to gain valuable insights into operational efficiency, financial stability, and revenue optimization, CFOs . . .