Hospital Consumer Assessment of Healthcare Providers and Systems Survey Fact Sheet

This fact sheet covers the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, the first national, standardized, publicly reported survey of patients' perspectives of hospital care. HCAHPS (pronounced “H-caps”), also known as the CAHPS® Hospital Survey*, is a 27-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience . . .