Voice AI Agent, Zo by Zocdoc, Launched To Streamline Bookings By Phone

Newly launched Zo by Zocdoc, an artificial intelligence (AI) phone assistant, enables booking and managing appointments with health care provider organizations operating under Zocdoc. The tool features 24/7 accessibility and instantly answers calls on the first ring; autonomously manages appointments with natural, conversational language; and can escalate complex cases that require staff support.

Zo integrates seamlessly with a practice's existing systems and scheduling rules. It easily connects to existing phone systems and electronic health records (EHR) systems. It also understands booking rules to match consumer needs. Health care organizations are seeing Zo resolve up to 70% of scheduling . . .