New Federal ‘Wheelchair’ Rule Requires Airlines To Take Steps To Ensure That They Are Prepared To Assist Passengers With Disabilities

A new federal rule requires airlines to train staff on how to better accommodate passengers with disabilities, particularly those with mobility disabilities and using mobility devices. The rule, issued by the Department of Transportation (DOT) acknowledged that air travel has long posed challenges for passengers with mobility problems. Federal data shows U.S. airlines mishandled 9,910 wheelchairs and scooters in 2024 alone.

As of June 16, 2026, all airline staff and contractors who physically assist passengers with disabilities or handle wheelchairs and scooters were required to complete hands-on training, according to an announcement by the Paralyzed Veterans of . . .