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OPEN MINDS Management Newsletter

Learn about new business models and the latest management best practices in our monthly, how-to guides on trending issues. Knowing the market—and knowing how to manage your way to success in that market—are two different issues. For thirty years, we have shared our field-tested models developed by our senior advisors and case studies that illustrate the challenges and tips for success.

August 2026 Issue
Navigating Rate Cuts & Contract Cancellations:
The OPEN MINDS Management Newsletter, August 2026
Less Revenue? How To Respond…

Health and human service executives are operating with a smaller financial margin for error than at any point in recent memory. Rising labor costs, tighter reimbursement, workforce shortages, and growing competition are forcing executive teams to make difficult decisions while protecting both financial sustainability and consumer access.

A recent survey – New Survey Finds 72%…

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Planning Around An Unexpected Drop In Revenue: Navigating Rate Cuts & Contract Cancellations

With the health and human service field in the midst of major changes in policy, regulation, and practice, both health plans and government agencies are “adjusting” their contracts. This has come in the form of rate cuts, contract cancellations, and grant program suspensions.

For most provider organization executive teams, these reductions in revenue were…

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From Funding Loss To Financial Growth: The ICAN Case Study

Health and human service provider organizations operate in markets where revenue can change quickly because of rate reductions, funding cuts, policy changes, and competitive procurements. The sudden loss of a major revenue source can threaten staffing, infrastructure, service capacity, and continuity of care.

The immediate response is often to contract the organization’s budget. In some…

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When Reimbursement Falls, Master Unit Costs

For executives of health and human services provider organizations, reimbursement rates are a continuing challenge. The problem used to be that the rates weren’t keeping up with either inflation or the cost of delivering services, particularly when it came to compensation rates for clinical professionals. Now we are seeing more rate cuts.

Last month we…

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