Press Ganey Acquires Technology Firm To Enable Real-Time, Point-Of-Care Patient Feedback

Press Ganey, the leading patient experience improvement firm, announced the acquisition of On The Spot Systems, a point-of-care survey technology firm that enables organizations to capture real-time patient feedback. The acquisition advances Press Ganey's Patient Voice portfolio for health care organizations by adding Point of Care to existing modes of mail, phone and eSurvey. Point of Care expands feedback via any tablet or mobile device enabling providers to improve patient engagement across the continuum of care. The software-as-a-service (SaaS)-based solution allows provider organizations to customize surveys for targeted improvement efforts. Patient feedback . . .