What Really Goes on in the Change Process: The Nuances of Organizational Change During the Implementation Process

OPEN MINDS, The Behavioral Health & Social Service Industry Analyst Ask The Expert OPEN MINDS Reader Question: We’re expanding our services into a new state and implementing a new information system to support remote management and assure program consistency. All the executive team is fired up, but I’m worried about our middle and line managers. How do we ensure that the people who are responsible for implementing these plans are capable of handling the change that is necessary for us to operate more efficiently? “The future sure ain’t what it used to be,” quipped the baseball great . . .