Reintegration: New Technologies and the New Consumer: Social Service Market Transforms Consumers Into Customers

OPEN MINDS, The Behavioral Health & Social Service Industry Analyst Industry Analysis Today, and perhaps more than ever, the behavioral health and social services industry is being shaped by a consumer movement that is more knowledgeable, better organized, and more clearly heard than ever before. Equipped with evidence-based data and fueled by the omnipresence of the Internet, real changes on behalf of consumers are taking hold in the field. As a result, the promise of reintegration is real, and consumers are starting to demand the tools necessary to achieve it. In the process, there has been a transformation of . . .