Strategies for Successful IT Implementation at a Mental Health Center: The Otis R. Bowen Center Case Study – Case Studies in Best Practice Management
OPEN MINDS, The Behavioral Health & Social Service Industry Analyst Case Study In the mid-nineties, Otis R. Bowen Center for Human Services, Inc. (the Center) began considering alternatives to its existing software system. The Center is a private, non-profit, community mental heath center located in Warsaw, Indiana, with 350 employees in 22 locations across eight counties, and annual revenues of $15 million. The Center has a strong community presence, providing JCAHO-accredited inpatient, residential, and outpatient programming. Further impetus was added to the search when the Center's existing vendor discontinued product support. In 2002, the Center established . . .