Considering Health Information Technology: How Do Behavioral Health & Social Service Provider Organizations Estimate ROI?

OPEN MINDS The Behavioral Health & Social Service Industry Analyst From the Expert Strategic IT Question Hit List Question#1: How Do We Decide What Technology We Need? Service features and differentiation required Product specifications of stakeholders Target cost in competitive market environments Operational efficiencies planned Capital required and capital available On-going operating and maintenance costs Question #2: How Much Are Other Organizations Spending on Technology & Does That Matter? Benchmarks are useful but must be interpreted carefully Benchmarks are less useful in "high change" environments Question #3: How Much Should We Be Spending On Technology? The amount required . . .