Washington State Children’s Administration Workload Study Executive Summary

November 2007 The Washington Department of Social and Health Services contracted with an independent national expert on workload studies to determine how Children's Administration staff, who provide services to children and families, spend their time and the nature of the activities they perform. The study shows that staff are working hard to keep children safe and provide for their ongoing needs, but still find it difficult to accomplish all the case-related work required by federal and state laws, policies, and good practice . . .