Social Security Administration: Further Actions Needed to Address Disability Claims and Service Delivery Challenges

March 24, 2009 The House of Representatives' Subcommittees on Income Security and Family Support, and on Social Security, and the House Committee on Ways and Means, asked the Government Accountability Office to address: Key service delivery challenges facing the Social Security Administration (SSA) particularly with respect to the backlog of disability claims Steps SSA is taking to address these challenges. This testimony is based primarily on reports assessing trends in disability claims processing and backlogs, steps SSA is taking to reduce the backlog, and other challenges SSA faces in meeting future service delivery needs. Certain information was updated to reflect . . .