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Using the Balanced Scorecard to Drive Organizational Performance

October 30, 2008 Maria E. Cristalli, chief strategy and quality officer for the Hillside Family of Agencies spoke about Hillside's use of a Balanced Scorecard during a presentation given October 30 at the 2008 Institute of Behavioral Health Informatics. Hillside Family of Agencies is a non-profit organization that offers child welfare, mental health, youth development, developmental disabilities, juvenile justice, adoption, and special education services to children and families across Central and Western New York, and in Prince Georges County, Maryland . . .

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