Outsourcing the Delivery of Human Services

November, 2008 First published by Evelyn Bandoh in October of 2003, this report examines: the history of privatization; policy issues; determining criteria for outsourcing; the role of state and local government; appropriate terms for a competitive outsourcing contract; oversight and regulation; cost differences; equal access, due process, and customer satisfaction; faith and community based organizations; and innovative practices . . .