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Keys to Quality: Conducting a Performance Improvement Project for Behavioral Health in Managed Care Based on the Principles of QISMC Funded by:  Office of Managed Care and the Center for Mental Health Services - Substance Abuse and Mental Health Services Administration This workbook is designed to provide technical assistance to persons conducting or reviewing behavioral health quality improvement (QI) projects in man-aged care. For this purpose, it presents a set of criteria defining exemplary behavioral health QI practices and case illustrations of these criteria. The work-book was developed by the Evaluation Center@HSRI for the Substance Abuse and Mental . . .

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