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Case Management: At the Heart of Healthy StartBarbara Devaney, Embry Howell, and Marie McCormick, September 2001. This issue brief reviews the experience of Healthy Start programs in setting up case management programs, noting that outreach and advocacy were program strengths. In addition, including community lay workers as part of case management teams was feasible; these workers helped identify and enroll high-risk women. However, Healthy Start was less successful in the ongoing contact and tracking components of case management. Mathematica, a nonpartisan research firm, conducts policy research and surveys for federal and state governments, foundations, and private-sector clients. Our . . .