Washington D.C.’s Department of Veterans Affairs Combat Call Center Offers Vets An Experienced Voice On The Line

Circle Connections: New Products & Services As a medic for the Army Rangers during two tours in Iraq, Brennen Griffin not only saw the trauma inflicted on his fellow soldiers but also experienced the emotional fallout. So when a soldier contacts the Combat Call Center, a U.S. Department of Veterans Affairs resource tucked into a suburban office park, Griffin - like 27 other staffers - answers the phone not just with information but with empathy. The call center, launched in the spring of 2009, is the only one of its kind in the country. It grew out of the expanding need . . .