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A couple months ago, my colleague Sharon Hicks wrote a great article about the importance of clinical team engagement and satisfaction as part of the “Quadruple Aim” of health care. I have been thinking about that piece ever since (see To Hit The ‘Triple Aim’, You Need The ‘Quadruple Aim’) – and what it means to take care of your people.

A constantly changing market leads to a lot of stress at all levels of an organization. Many of the teams I work with suffer from "change fatigue" (see When It Comes To Performance Measurement, The “Work” Is Never Done and . . .

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