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Market Intelligence Resource | January 29, 2017

Audit Of Michigan Unemployment Insurance Agency Claimant Services

On April 15, 2016, the Michigan Auditor General published this claimant services performance audit report of the Unemployment Insurance Agency (UIA). The objective of the audit was to assess the clarity and comprehensiveness of UIA's communications with unemployment insurance claimants. The audit found that these communications were moderately clear and comprehensive, and recommended suggested communication methodology improvements . . .

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