The New Technologies Increasing Customer Self-Service in Health and Social Service

October 15, 2009 This presentation, from the "The New Technologies Increasing Consumer Self-Service in Health and Social Services" session, at the 2009 OPEN MINDS Institute for Behavioral Health Informatics, was given by Barbara Shaw, RN, CARN, Supervisor of Counseling, Brighton Hospital.New technologies such as one-on-one secure on-line chat, on-line self-assessment with expert systems, remote monitoring, interactive video programs, and telehealth are creating alternatives to traditional therapy and consumers seem to like these alternatives. In this presentation, there is discussion of these new models as well as the implications for the future of therapy . . .