Developing A New Service: Tools You Need to Successfully Launch a New Service Offering
May 20, 2010 This presentation, by Robert Neary, Senior Associate, OPEN MINDS, was given at the 2010 Strategic Planning Institute, in San Antonio, Texas on May 20, 2010. During this session, Mr. Neary discussed the concept of service line management, new service development prototypes, and service development tools which include the service development checklist, service blueprinting, and target costing for launching new services. Download the Report . . .
