Care Coordinators Remotely Monitor Chronically Ill Veterans via Messaging Device, Leading to Lower Inpatient Utilization & Costs

February 2011 The report outlines the Veterans Health Administration Care Coordination/Home Telehealth Program that started in 2003. Over a four-year period, the program significantly reduced hospital admissions, inpatient days, and comparative care costs, and generated high levels of patient satisfaction. The program care coordinators remotely monitor veterans with chronic conditions such as diabetes, high blood pressure, and other physical or mental health problems via a messaging device that poses daily disease-specific and general health-related questions. The system transmits patient responses that are then available for review using software that organizes the data and highlights out-of . . .