California Medi-Cal Managed Care 2019 Annual Timely Access Report

On March 4, 2021, the California Department of Health Care Services (DCHS) released this Medi-Cal managed care 2019 annual timely access report. DHCS, through the use of the External Quality Review Organization (EQRO), Health Services Advisory Group (HSAG), conducts a Timely Access survey of all Medi-Cal managed care health plans (MCPs) for compliance with provider availability and wait time standards for urgent and non-urgent pediatric and adult appointments among network provider types. DHCS provides the results of the timely access survey to the MCPs on a quarterly basis and the final survey results at the 4th quarter . . .