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OPEN MINDS Management Newsletter

Learn about new business models and the latest management best practices in our monthly, how-to guides on trending issues. Knowing the market—and knowing how to manage your way to success in that market—are two different issues. For thirty years, we have shared our field-tested models developed by our senior advisors and case studies that illustrate the challenges and tips for success.

September 2025 Issue
Planning For Sustainability With Service Line Diversification:
The OPEN MINDS Management Newsletter, September 2025
When Uncertainty Is The New Normal, Diversify

What keeps health care executive up at night? Looming reductions in Medicaid eligibility and Medicaid reimbursement according to a new survey, Navigating The Uncertainty Of Federal Policy 2025. Of the respondents, 71% describe potential reimbursement changes as “catastrophic” and “devastating”—with tariffs, 340B reform, site-neutral payment expansion, staffing, and inflation all adding to the escalating strategic…

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A 5-Part Strategic Framework For Service Line Diversification

Sustainable growth for health and human service provider organizations hinges on many management activities, and some would say the key is having a disciplined approach to service line portfolio management. Without deliberate and strategic oversight, strong service portfolios can erode over time due to shifting consumer expectations, payer dynamics, competitive pressures, technology-driven changes in care…

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Maximizing Strength Through Service Line Diversification: The Omni Family Of Services Case Study

Given the urgency of adapting to the shifting demands of current market conditions, executive teams must strategically plan to manage uncertainty. Making an investment in analyzing current revenue structures to strategically support revenue diversification as a hedge against the unknown should be a high priority. Diversification strategies can be implemented as a tactical solution to risk…

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The Benefits & Considerations Of Revenue Diversification

Executives of health and human service organizations are confronting an era of extraordinary market turbulence resulting from shifting federal policies whose effects will trickle down to the states, labor shortages, rising costs, evolving reimbursement models, and escalating expectations for digital innovation and consumer engagement. Traditional financial strategies focused on incremental growth and efficiency are proving…

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