Building A Quality & Safety Infrastructure: The Harris Center Case Study is starting in

OPEN MINDS Management Newsletter

Learn about new business models and the latest management best practices in our monthly, how-to guides on trending issues. Knowing the market—and knowing how to manage your way to success in that market—are two different issues. For thirty years, we have shared our field-tested models developed by our senior advisors and case studies that illustrate the challenges and tips for success.

July 2025 Issue
The Growth Blueprint For Maximizing Revenue
The OPEN MINDS Management Newsletter, July 2025
Aligning Strategy & Services For More Revenue

As my news feeds come across my desk every day, a common theme has emerged for 2025: health care provider organization executive concerns are high and market complexity is accelerating. All of us living through the past half of 2025 can likely relate to both of those statements. According to the Mindsets 2025 Healthcare Executive…

Read More
No More Business As Usual: A Strategic Framework For Maximizing Service Line Revenue

Provider organization leaders can no longer conduct business as usual or recycle last year’s strategic plan with minimal incremental changes. The current upheavals and volatility in the market call for executives to rethink their entire service line portfolio—determining which services drive sustainability, which require reinvention, and which should be retired entirely.

To navigate this complexity,…

Read More
Service Line Strategy For Growth: The Catholic Charities Of Santa Clara County Case Study

In times of market disruption, the importance of disciplined growth cannot be overstated. For executive leaders, success hinges on the ability to continuously evaluate and reprioritize both strategic goals and the organization’s service line portfolio. Doing this well enables targeted investment in high-value service opportunities while safeguarding organizational sustainability.

However, service line portfolio management is…

Read More
Designing A Referral Development Campaign That Drives Revenue

In the margin-pressured health and human services industry, marketing teams and referral development leaders must drive new enrollment while simultaneously proving the return on investment (ROI) of every initiative. A disciplined, campaign-based approach that is anchored in measurable goals for each defined audience segment can drive improved revenue performance.

Executives who manage teams that plan…

Read More